Synchro
Senior Information Technology Support Engineer
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Senior IT Support Engineer
Synchro are hiring for an experienced Senior Support Engineer to join a large and growing organisation, which will support a broad & varied portfolio of customers and technologies.
This is a great opportunity for someone currently working in an MSP environment, or a 3rd Line / Senior Support Engineer looking to broaden their technical exposure beyond a single customer environment.
You will be providing a wide range of technical support across multiple customers, including very strong troubleshooting skills Windows Server & Desktop environment. You will be adept in supporting Microsoft 365, Entra ID and Intune, as well as working across networking, firewalls, TCP/IP and DNS. You will have previously supported virtualised environments and storage.
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Required Skills & Experience
- Strong Senior Support / 2nd & 3rd Line experience
- Solid Windows Server & Desktop knowledge
- Good understanding of networking and virtualisation
- Experience with Microsoft 365
- Customer-focused with strong communication skills
- Self-motivated and comfortable working independently
- Willingness to participate in an out-of-hours on-call rota
- Happy working across multiple technologies and customer environments
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Experience with NetApp, Cisco, HPE, VMware, Microsoft Endpoint/Intune, SQL Server, Dynamics or firewalls would be advantageous although not essential.
Role Summary
- Role: Senior IT Support Engineer
- Location: Alcester, with hybrid working as detailed above
- Salary: £40,000 - £45,000 plus excellent benefits
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