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Senior Information Technology Support Engineer
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IT Infrastructure Engineer – 2nd/3rd Line & Networking
About the Role
We are looking for an experienced IT Infrastructure Engineer to join our IT team in Wrexham, providing 2nd/3rd line technical support across a busy, multi-site environment.
This is an excellent opportunity for an engineer who enjoys getting hands-on with infrastructure, networking, cloud technologies and end-user support. You will play a key role in maintaining and improving the IT environment, resolving complex technical issues and working directly with users and stakeholders across the business.
The ideal candidate will have a strong 2nd/3rd line support background, combined with solid networking knowledge and experience across Microsoft and modern endpoint technologies.
Key Responsibilities
- Provide 2nd and 3rd line technical support across hardware, software, applications, networking and infrastructure.
- Troubleshoot and resolve complex network, connectivity, endpoint and user issues.
- Support and maintain HP/Aruba networking infrastructure, including switching and wireless technologies.
- Administer and support Microsoft 365, including user accounts, services and troubleshooting.
- Support Azure and cloud-based services within the wider IT environment.
- Manage and support endpoints using Microsoft Intune and Autopilot.
- Assist with device deployment, configuration, security and lifecycle management.
- Work across a multi-site environment, providing technical support to users and local stakeholders.
- Identify recurring issues and contribute to improvements across the IT infrastructure.
- Work closely with internal teams and stakeholders to understand requirements and deliver effective technical solutions.
- Assist with infrastructure projects, upgrades and technology implementations where required.
- Maintain appropriate technical documentation and follow IT support and security processes.
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Key Skills and Experience
We are looking for someone with a strong technical foundation who is comfortable operating beyond traditional service desk support.
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You will ideally have:
- Strong 2nd/3rd line IT support or infrastructure engineering experience.
- Good practical knowledge of networking, particularly switching, wireless, TCP/IP, DNS and DHCP.
- Experience with HP/Aruba networking equipment would be highly desirable.
- Strong experience supporting Microsoft 365 environments.
- Knowledge of Microsoft Azure and cloud services.
- Experience with Microsoft Intune, Autopilot and endpoint/device management.
- A proven ability to troubleshoot issues across users, applications, devices and networks.
- Experience supporting users across a multi-site organisation.
- Strong communication and stakeholder-management skills, with the ability to explain technical issues to non-technical users.
- A proactive approach to problem-solving, with the confidence to investigate issues independently and see them through to resolution.
Salary
£40-50k DOE
Location: Wrexham
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