Key Duties

• Provide mentorship and coaching to a team of infrastructure engineers acting as a technical leader ensuring consistency and quality throughout the team.
• Lead the enterprise infrastructure technologies data centre environments.
• Monitor service health, availability, performance, and capacity to ensure operational excellence.
• Lead incident, service request, problem, root cause analysis and change activities in line with IT Service Management processes.
• Deliver proactive lifecycle management and continuous service improvement initiatives.
• Lead implementation and enhancement of infrastructure solutions and services.
• Provide technical leadership for infrastructure projects, upgrades, migrations, and service improvements from concept to delivery.
• Contribute to the design and assurance of complex infrastructure solutions and architecture.
• Evaluate emerging technologies and contribute to infrastructure roadmaps and standards.
• Participates in root cause analysis and helps identify permanent solutions to recurring technical issues.
• Assess technical risks and provide recommendations on significant technology changes.
• Maintain service resilience, disaster recovery capabilities, and operational readiness.
• Work closely with customers, project managers, IT architects, product managers, vendors, service providers, and internal technology teams.
• Identify, design and develop automation processes, process improvement, operational efficiencies and service quality.
• Evaluate emerging technologies and contribute to infrastructure roadmaps and standards.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.

Skills and Attributes

• Meticulous approach to work with a focus on quality and detail
• Ability to respond to High severity incidents and evidence the creation of detailed plans to restore service.
• Extensive experience of implementing cabling and cabling management systems, single & 3 phase power distribution systems, data centre operations and implementation in complex enterprise sized environments.
• Experience of leading within controlled environments using data centre management tools and service management tools.
• Practical experience of lifecycle management of systems.
• Experience of writing technical and functional requirements specifications
• Experience in data management and analytics including Sharepoint administration, Microsoft Power Platform including Power BI and high-level understanding of the underlying data constructs.
• Experience of designing and implementing no-code/low-code solutions to automate and improve data centre processes.
• Strong operational experience balancing service restoration priorities with technical excellence.
• Strong leadership, organisational and communication skills and ability to manage lone working within teams including setting & monitoring workloads
• Ability to influence, mentor, and lead IT Infrastructure Engineers and peers.
• Experienced in developing & maintaining health and safety plans and risk assessment, mitigation and reporting.
• Extensive experience of leading implementation, upgrading, migrating, maintaining and decommissioning data centre services and technical facilities in enterprise environments.
• Experience of business planning processes and budget forecasting
• Experience working with senior stakeholders and delivering business value through technology services and delivering customer-focused IT services.

Technical Knowledge and Skills

• Minimum, Cnet Data Centre Management Professional qualification or equivalent and 2 years’ experience working as an IT Senior Infrastructure Engineer, Lead Engineer, or Technical Architect in a Data Centre environment.
• Cisco CCNA or equivalent experience with network analysis
• ITIL: A strong understanding & knowledge of ITIL processes across an enterprise technology environment, particularly in relation to incidents, service requests, changes, problems.
• Full driving licence with own car, insured and able to drive to data centre locations.
• Sharepoint administration and content creation and management skills
• Using reporting systems like PowerBI to integrate with data centre management toolsets and provide management reports on data centre constraints by cabinet and cage.
• Designing and implementing no-code/low-code automation solutions to improve productivity or process efficiency

Application Process

Please apply supplying your CV and covering letter preferably in “.docx” format. This should be A4, in Arial 12 font, and each document should be a maximum of 2 pages. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your submission reflects the requirements of the role you are applying for. Your covering letter should present examples of how you meet the above criteria and include details of your professional development for the last two years and your continual professional development plan for the next 12 months. AI tools should not be used to respond to this role.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements