HM Revenue & Customs
Senior Infrastructure Engineer & Cloud Team Lead
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Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
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Job Description
As a Senior Infrastructure Engineer, you will team lead one of our Infrastructure engineering delivery teams, this will entail the day to day management of the platform. The platform is currently in a transitional state as the capability is developed therefore the post holder will be heavily involved in the ongoing project work to enable and support change delivery activities and managing the production cloud environments in a secure & constant evolution of tech debt.
The candidate will manage, coordinate and prioritise tasks to resolve technical incidents as quickly as possible. Suggest better ways of practice and provision environments. Work through Projects to implement new cloud infrastructure. Maintain and keep environments up to date with security & technical debt in mind. Work closely with architects, engineers and service managers to fix technical problems and identify and escalate repeat issues as necessary. Seek opportunities to improve service and reduce cost. Coach and mentor junior team members and assist in the provision of first class services and consistent levels of capability as required by the organisation.
Person specification
Essential Criteria
The post-holder will be able to demonstrate extensive experience within an enterprise infrastructure environment. Working in a technical delivery role within a complex project delivery -or equivalent- in an IT infrastructure environment. Building and supporting infrastructure solutions within a cloud services environment. Managing cloud environments. Windows server knowledge and experience to Administration level for current Windows Server versions- as well as experience of older versions of windows server such as 2008-2012-2016. Experience in deployment and use of core infrastructure services and their interdependencies e.g. AD- group policy- networking- monitoring- backups. Translation of strategy and architecture into deliverable operational technical solutions. Establishing effective system monitoring solutions, Transition and transformation of services from legacy datacentres to Vmware platforms. Experience of delivery- management and process underpinning virtual server platforms -Microsoft Server and database technology-- including technical and business readiness for service introduction- and the wider management- security and monitoring capabilities required to deliver an excellent service. Operating in a multi-vendor and-or tower based delivery environment- co-ordinating multiple technical streams to enable delivery. Assuming ownership of issues and managing their satisfactory resolution. Taking ownership of creation and delivery of the technical aspects of a project
Desirable Criteria
Recent experience within a server infrastructure environment. Administrative understanding of Azure & AWS cloud environments. Managing a team
Working Pattern
Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We cannot guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
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Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
This Site Is
Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Technical skills
We'll assess you against these technical skills during the selection process:
Technical questions at interview.
Salary and Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
A name-blind CV covering your full employment history and previous experience. For each role, outline your key responsibilities and any significant experience. A 250-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Key Responsibilities and Essential Criteria as outlined in the Person Specification.
Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
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Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your Experience will be assessed, and you will be asked Strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
You will also be asked a mix of technical questions related to Infrastructure engineering, leading a team, including managing engineers and building the right person into a better engineer. You will also be asked questions on engineering in the cloud.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
The HMRC app
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK
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