Department for Work and Pensions (DWP)
Senior Infrastructure Engineer
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This role may be located in one of the following locations; Blackpool, Manchester or Newcastle.
Please find further information on the Corporate hub locations here.
Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027.
Job Summary
Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
Do you have experience of deploying and managing an Agent based data collection architecture spanning across an On Premise infrastructure and a Hybrid Public Cloud estate including experience of deployment using Infrastructure as Code (IAC) alongside more traditional packaging methods for On Premise.
If so, click that apply button now and become our next Senior Infrastructure Engineer to lead our Asset Management Engineering Team.
Our Asset Management software, Flexera, is a central core to our ability to deliver cost effective services for the Department and we are looking for someone with the technical abilities, as well as stakeholder management skills, to join a small team to look after the current architecture. Asset Management skills would be advantageous to your application but not essential as training in the Flexera product suite can be provided. However, demonstrable experience in deploying an agent based collection architecture is essential.
You will join the Intelligent Service Performance team with a focus on Enterprise Tooling who are responsible for managing and maintaining a range of enterprise products that monitor and report the performance of the Department’s IT systems.
You will be directly responsible for the design, delivery and onboarding of our current Flexera FlexNet Management Suite (FNMS) installation as well as the detailed engineering and planning required to move this to the Flexera One SaaS platform. The responsibility further extends to the operational stability of our solutions and to improve the on-going robustness and resilience of this product.
You will have responsibility for maintenance and ownership of Flexera platform and deployment of agents required to collect the relevant Asset Management information as well as being responsible for Stakeholder Management of the DWP IT Asset Management function.
Job Description
- Design, deploy, support and continuously improve enterprise monitoring and asset management solutions that underpin critical DWP citizen-facing services.
- Lead the implementation and maintenance of agent-based data collection infrastructure across Windows, Linux, cloud and containerised environments, including AKS and EKS.
- Manage and support hybrid infrastructure estates, deploying and maintaining cloud-hosted solutions through both Infrastructure as Code (IaC) and platform management tools.
- Provide technical leadership and subject matter expertise for the Flexera Asset Management platform and wider tooling portfolio, ensuring services remain secure, resilient and high performing.
- Collaborate with internal and external stakeholders, service owners and engineering teams to ensure monitoring systems accurately capture and report key service and application metrics.
- Drive engineering best practice, providing guidance and assurance to teams to support the delivery of robust, scalable and high-quality technology solutions.
- Act as the technical escalation point for live service incidents, leading problem resolution activities and operating in line with ITIL Incident, Problem and Change Management processes.
- Lead and develop engineers, supporting capability growth while ensuring the operational stability, performance and continuous improvement of the department's infrastructure tooling services.
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Person specification
When Giving Details In Your Employment History And Personal Statement You Should Demonstrate Your Experience In Line With Essential Criteria Below
- Evidence a strong track record in designing and delivering infrastructure services and solutions, working within a hybrid server estate including multiple Operating Systems such as Microsoft Windows Server, multiple Unix or Linux distributions and containerised platforms, to meet strategic plans and roadmaps.
- Demonstrate significant experience in providing specialist technical support and assistance to projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments.
- Exhibit significant experience managing, supporting and mentoring the development of team members and consumers alike to successfully deliver high quality outcomes that meet the customers’ needs and provides value for money.
- Be able to show significant demonstrable experience of using multiple scripting languages across different operating systems this must include agent deployment by Infrastructure as Code techniques.
- Demonstrate significant experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers.
- Proven significant experience of designing, implementing and managing a hybrid On Premise and Public Cloud agent based collection architecture including agent rollout to multiple technologies including knowledge of Infrastructure as Code deployment techniques to the Departments platforms.
If you would like to learn more about the role, please contact Richard.hanley@dwp.gov.uk.
Alongside your salary of £57,946, Department for Work and Pensions contributes £16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Hybrid Working
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
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If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Salary Information
Pay for this role is from £57,946 to £73,205.
The maximum salary for the grade is £68,205, however a Digital Allowance of up to £5,000 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.
See selection process for further details Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.
Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
Stage 1: Application
Your Application Will Consist Of Three Parts
- A Personal Details application form.
- Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.
- Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.
Further details around what this will entail are listed on the application form.
Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.
You will be provided with one combined overall assessment score for both your CV and Personal Statement.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Important Information
You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview 1
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams.
You Will Be Asked To Do a 10-minute Presentation To Further Assess Your Experience. Your Presentation
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