WMJobs
Senior Insurance Investigator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Sandwell Metropolitan Borough Council
The insurance team provides the insurance service for the Council, Sandwell Children’s Trust, Kore Sandwell and the West Midlands Fire Service, including the procurement of insurance, a full claims handling service and the management of the Council’s risk management processes.
This role provides an ideal opportunity for someone seeking to advance their career in a team that with a strong customer focus in dealing with a wide range of insurance claims and all while delivering an effective and efficient service.
About the role:
We will be seeking your help in taking responsibility for the handling of all public liability insurance claims, including civil claims, for the whole life cycle of the claim, ensuring agreed targets are met and the claims management system is updated, all in-line with the framework of legislation and best practice and local policy.
You will also play a key role in all aspects of the insurance services functions including providing technical insurance support to non-insurance colleagues, in order to deliver an insurance service to both internal and external clients.
To help foster a positive team attitude, ensuring the Insurance Service is meeting the needs of the Council and its external clients. You will be involved in managing external relationships with claims handling partners, insurers, the Council appointed broker and other external partners including solicitors, loss adjusters and other advisors.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential requirements:
- Recognised insurance qualification with a minimum Cert CII from the Chartered Insurance Institute (or able to demonstrate through significant relevant experience at an equivalent level)
- A minimum of three years claims handling experience in public liability claims.
- Knowledge of public sector or commercial insurance programmes.
Please note:
- This is a part-time role, and you will be expected to work 30 hours per week.
- This role is eligible for flexible working arrangements.
- This is a hybrid role, requiring attendance in the office three days per week in line with company policy.
Why join Sandwell Council?
At Sandwell Council, our work has a real impact. You will be joining a values-led organisation that is committed to improving outcomes for local people, supporting staff development and working as one team across services and partners.
To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell
We were also awarded the most improved council at the recent Local Government Chronicle awards.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
How to apply:
If you are interested in the role, please submit a CV and a supporting statement setting out your main motivation for applying for the post to narinder_phagura@sandwell.gov.uk before 4th September 2026.
- Interviews are planned to be held week commencing 14 September.
- A psychometric test of personality traits will also form part of the application process.
- We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible.
- When submitting your CV and supporting statement, please refer to the supporting documents attached.
- If you are an internal candidate and currently at risk, please let the recruiting manager know.
- If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.
- If you have a disability and require assistance in submitting your CV, please contact narinder_phagura@sandwell.gov.uk
Click here to find out more about our One Team Framework: Values and Behaviours: Values and Behaviours
#WeAreSandwell
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location