Harrow Council
Senior Internal Communications Officer
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Overview
The London Borough of Harrow is seeking an experienced and talented Senior Internal Communications Officer to lead and enhance the Council’s internal communications and employee engagement activity. Reporting to the Deputy Head of Communications, this influential role will ensure employees receive clear, timely and accessible information about organisational priorities, key developments and transformation programmes. Working closely with senior leaders, Members, Staff Networks and colleagues across the Council, you will help create a well-informed, engaged and connected workforce that understands how its work contributes to delivering excellent services for residents.
As the Council’s lead specialist for internal communications, you will:
- Develop and deliver strategic communication and engagement plans that support corporate priorities, organisational change and cultural development.
- Create compelling content across a range of channels, including intranet platforms, newsletters, leadership communications, digital screens and staff events.
- Provide trusted advice to senior stakeholders, helping to shape messaging on complex, sensitive and high-profile issues, ensuring communications are clear, consistent and aligned with the Council’s values.
- Play a key role in crisis and incident communications, delivering effective messaging in a calm and professional manner during fast-moving situations.
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This is an exciting opportunity to make a significant impact within a forward-thinking local authority. You will use insight, analytics and staff feedback to continuously improve communications and engagement activity, helping to strengthen organisational culture and support positive change. The successful candidate will thrive in a fast-paced environment, demonstrate excellent communication skills and embody Harrow’s values, helping to build a proud, fair and cohesive borough where colleagues can perform at their best.
Tentative Interview date: 21/09/2026
About You
The successful candidate will have:
- Experience of delivering internal communications across a complex organisation.
- Excellent writing and editing skills, producing clear, accurate and engaging content.
- Strong communication and stakeholder management skills, including working with senior leaders.
- Experience of supporting organisational change through effective communications.
- Strong planning and organisational skills with the ability to manage competing priorities.
- Knowledge of internal communications best practice, channels and employee engagement approaches.
- Experience of developing and delivering communication campaigns across multiple channels.
- Ability to analyse engagement data and feedback to improve communications activity.
- Knowledge of accessibility standards, plain English and user-centred communications.
- Ability to work independently, exercise sound judgement and deliver high-quality communications in a fast-paced environment.
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Related Documents
For more information, please refer to the Role Profile/ Selection Criteria
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