Nucleus Group
Senior Investment Operations Manager - 12 Month FTC
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Role can be based Glasgow or Edinburgh
At Nucleus, we aim to be the UK’s best‑loved retirement wealth platform. Delivering exceptional customer outcomes is central to everything we do, and our Investment Operations function plays a crucial role in ensuring client investments are serviced accurately, efficiently and with care across their full lifecycle.
We are looking for an experienced Senior Investment Operations Manager to lead and develop specialist operational teams responsible for asset servicing activities, including asset onboarding and maintenance, trading, settlements, corporate actions and dividends. This role combines strategic oversight with hands‑on leadership, ensuring high standards of service delivery while continuously improving operational processes and controls.
The Role
As a Senior Investment Operations Manager, you will lead Managers and Team Leaders and their SME’s and the processes and controls aligned to all asset services processes for Nucleus wrap. You will use insight, data and strong leadership to ensure processes operate efficiently, risks are proactively managed, and customers receive consistently excellent outcomes.
Key Responsibilities
- Lead and develop a team of operational specialists across asset servicing functions, including asset onboarding, trading, settlements, confirmations, corporate actions and distributions.
- Ensure high‑quality, timely processing of operational activity, maintaining strong customer outcomes at all times.
- Balance strategic planning with hands-on operational oversight to sustain service excellence.
- Act as a senior point of escalation for complex operational issues, exceptions or risks.
- Analyse MI, KPIs, workflow and case‑level data to identify trends, risks or emerging issues early.
- Provide clear, insightful operational MI and commentary to senior stakeholders.
- Review operational incidents and risk events, identifying root causes and implementing corrective actions.
- Ensure robust operational processes, controls and procedures are in place and consistently applied.
- Drive continuous improvement by challenging non‑value‑add activity and enhancing efficiency.
- Contribute to Consumer Duty workstreams, identifying and addressing potential harms, frictions or barriers within asset servicing journeys.
- Acts flexibly and proactively, using their initiative to make a positive difference for customers by delivering exceptional customer service.
- Collaborates with others to deliver the best possible solutions.
- Clear understanding and an advocate of our business culture and values.
- Takes ownership for personal development.
- Positive attitude and constantly adapts to a changing environment.
- Take responsibility in everything you do to deliver good outcomes for our customers.
- Positively demonstrate the Nucleus Smart, Heart and Courage values and behaviours.
- Ensures compliance with our Code of Conduct at all times.
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About You
We have always placed more importance on cultural contribution above technical ability, but we would really like you to have/be:
- Understanding and experience in Financial Services administration, preferably within an asset servicing capacity (proven experience in operational management environment).
- Expert understanding of asset servicing domains – trading/settlements/Corporate actions/Asset Data.
- Subject matter expert experience of servicing multiple asset types (Funds, Equities, Bonds, cash products).
- Knows what excellent service looks like to drive positive outcomes for our customers.
- Demonstrable leadership and relationship management experience, influencing high quality management of operational performance.
A little about us
We’re the Nucleus Financial Platforms group and we help make retirement more rewarding.
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People come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too.
Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.
Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.
Inclusion and diversity at Nucleus
As with most things in life, who cares, wins. We really care about inclusion.
For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.
More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.
At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
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