Circle Health Group
Senior IT End User Computing Engineer - Circle Health Group
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Overview
Senior IT End User Computing Engineer
Full Time - Permanent
Location: Hillington, Glasgow (Must be able to travel to offices for training)
Salary: Up to £50,000.00 per annum (depending on level of experience, training and qualification)
We have an opportunity for a Senior IT End User Computing Engineer to join their team of staff in the IT department based in our offices in Hillington, Glasgow.
This is a full-time role for 37.5 hours a week. The role holder will be required to cover a shift rotation: 8-4, 9-5, 10-6.
Duties Of This Role Include
- Provide day-to-day guidance, workload coordination, coaching, and support for EUC Engineers, ensuring work is appropriately prioritized and delivered to agreed standards.
- Help develop technical capability, consistency, and ownership across the team, providing support on more complex incidents and operational issues.
- Support the day-to-day operation and maintenance of EUC services across Circle Health Group, both remotely and on-site.
- Take ownership of complex break-fix issues, service requests, upgrades, device lifecycle activity, and general EUC platform health.
- Ensure support and maintenance activities are progressed within agreed SLAs, with clear documentation, testing, and communication.
- Maintain effective configuration management across EUC devices, applications, builds, and associated services, ensuring records and documentation remain accurate and current.
- Provide technical support across Windows devices, Microsoft 365, Active Directory, endpoint management, application deployment, mobile device management, virtualization, remote access, and associated EUC technologies.
- Coordinate third-party suppliers and managed service providers involved in EUC service delivery, ensuring clear ownership and timely progression of issues.
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Applicants Should Meet The Following Criteria
- At least five years’ experience within End User Computing, desktop support, or a similar role in a medium or large organization.
- Strong experience across EUC technologies including Windows devices, Active Directory, Microsoft 365, Group Policy, endpoint management, mobile device management, virtualization, and networking.
- At least three years’ experience with image design and deployment technologies.
- At least three years’ experience with Microsoft and third-party patching technologies.
- Some experience contributing to platform or solution design.
- Experience coordinating EUC Engineers, suppliers, or managed service providers.
- Experience supporting configuration management, vulnerability remediation, patching, and compliance reporting.
- Excellent verbal and written communication skills with strong problem-solving ability.
- Experience working within a professional, service-focused IT environment.
- Ability to manage confidential and sensitive information appropriately.
- Flexibility to travel nationwide and support out-of-hours activity where required.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
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- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools, and services to support your wellbeing
- Employee recognition programs
- Industry-leading training and development opportunities
…and much more!
Circle Health Group Philosophy
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
We’re passionate about creating an environment where our people can thrive, grow, and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
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