Investigo
Senior IT Network Services Engineer - Unified Comms
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Network Services Engineer - Unified Comms
Permanent
York - Hybrid (2 Days Per Week On-Site)
The role and its direct reports will be responsible for customer facing Unified Network based services such as Unified Communications, Telephony, Mobile Services, and Video Conferencing.
The role will lead a team to meet our ongoing operational business requirements:
- Development of the UC network strategy including network design and roadmap.
- Day to day operational performance of the UC network to agreed SLAs and KPIs.
- Changes to the UC network to meet ongoing business demands.
- Delivering continuous service improvement.
- Emergency response to critical incidents.
Day to Day Operations
Key areas include:
Operational Performance
- Manage and ensure effective operation of the IT UC network, including but not limited to:
- Site Connectivity.
- Secure Wi-Fi (Site).
- Web Security (in part).
- Unified Communication including meeting rooms, video conferencing, telephony (telephony systems, fixed line, VGN), & mobile.
- Mobile Device Management (MDM).
- Internet and VPN Service.
- IT Disaster Recovery.
- Ensure all relevant UC network hardware, software/firmware is within supported life. Work with vendors to obtain, schedule, and implement updates.
- Review and respond to out of hours critical incidents as required.
- Support the IT Network Services Manager for UC network major incident resolution ensuring coordination of resolving parties.
- Manage key supplier relationships to ensure services are delivered within agreed timescales.
- Enforce UC network policy and procedure.
- Deliver effective 3rd line support ensuring adequate resource is allocated.
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- Monitor, control, and support the UC network; ensuring methodologies and procedures are in place and followed.
- Manage resource availability to ensure objectives are met and tasks are evenly distributed.
- Ensure capacity planning for the UC network ensuring sufficient capacity to meet current and future predicted growth.
- Ensure IT hardware and services are maintained within agreed objectives and appropriate Service Level Agreements [SLA].
- Provide IT UC network operational statistics to the IT Operational leadership team.
QUALIFICATIONS
- A Level IT, BTEC in Computing or equivalent.
- MCP or equivalent.
- CCNA.
- CCNA Voice.
- M365 - Teams Voice Engineer or equivalent. (MS-720, 721)
- ITIL - V3/V4 Foundation.
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