Chroma Recruitment
Senior IT Service Delivery Analyst
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Senior IT Service Delivery Analyst Manchester (Trafford Park) | upto £45,000
We’re hiring a Senior IT Service Delivery Analyst for a genuinely impressive Manchester tech business. Yes, the technical side matters. But the thing that will actually get you this job?
Your personality.
We’ve met plenty of people who can recite ITIL in their sleep. What this team needs is someone people like dealing with. Someone who can pick up the phone to a frustrated stakeholder and leave them feeling heard, supported, and calmer. Someone who can challenge a supplier on an SLA breach without burning the relationship.
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What you’ll be doing
- Owning relationships with suppliers and managed service partners, driving performance and holding them to SLAs
- Running service reviews and producing clear, meaningful SLA/KPI reporting
- Leading root cause analysis and making sure lessons learned actually stick
- Keeping the CSI register active, relevant, and moving forward
- Supporting service transition and contract governance
What we’re looking for
- Strong grounding in IT service delivery or service desk, ideally with MSP/managed service exposure
- ITIL (certified or genuinely lived)
- Salesforce reporting experience
- And above all: warmth, empathy, and the ability to build trust quickly
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What’s in it for you
- upto £45,000 salary
- A team you’ll genuinely want to be part of
- A business where service delivery is taken seriously!
- Hybrid in Manchester
If you’re the kind of person who makes people’s day a bit easier just by picking up the phone, we want to hear from you. Drop me a message or send your CV over and let’s talk.
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