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SENIOR IT SERVICE MANAGER
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Senior IT Service Manager
Location: London
Contract Type: Contract
Sector: Consulting
Salary: GBP 450 - 500 per day
Posted: 21 hours ago
Senior IT Service Manager – SC Cleared
We are looking for an experienced Senior IT Service Manager / Service Delivery Manager to support a major government technology environment.
You will take responsibility for the effective delivery and ongoing management of live IT services, working across internal teams, suppliers, and technical stakeholders to ensure services are stable, secure, well governed, and continually improving.
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Key Responsibilities
- Own the day-to-day delivery and performance of live IT services.
- Work closely with infrastructure, security, architecture, and engineering teams.
- Manage service performance against agreed SLAs, KPIs, and operational targets.
- Coordinate incident, problem, change, and service improvement activity.
- Lead regular service reviews with stakeholders and suppliers.
- Support major incident management and ensure appropriate follow-up and root cause activity.
- Manage dependencies across multiple suppliers and technical teams.
- Support the transition of new or changed services into live operations.
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Essential Experience
- Active SC clearance.
- Strong experience as a Senior IT Service Manager, Service Delivery Manager, or similar within a complex technology environment.
- Strong understanding of IT service management, including incident, problem, change, and continual service improvement.
- Experience working across multidisciplinary technical teams and third-party suppliers.
- Strong stakeholder management across technical and non-technical audiences.
- Experience managing service performance, risks, dependencies, and operational issues.
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