• Experience working in an IT Service Management Function, in particular practical knowledge of managing risks, continual improvement, incident management including business critical issues, and understanding their impact.
• Shows aptitude for analysing and managing problems arising from incidents in the operation of information systems.
• Experience of understanding the principles and processes of implementing, delivering and decommissioning of IT services.
• Ability to work with a high degree of autonomy and resilience, under ambiguous and fast paced circumstances, with the ability to manage the priorities of services, stakeholders and suppliers.
• Shows experience of understanding services and products, and the tools, methods, procedures, equipment and software used in the operation and management of the service.
• Experience of managing stakeholders at all levels, clear understanding of roles and responsibilities within a service management function. Dealing with competing priorities, resource constraints, and managing expectations.
• Experience of using your expertise to manage your services through suppliers enabling high availability and performance.
• Demonstrable experience of applying structured governance, risk and assurance, reporting practices, within a live service and delivery environment. Including maintaining service documentation, managing risks and issues, producing clear management information, and supporting senior leaders in effective decision making across service, delivery and commercial stakeholders.

Desirable Criteria

• ITIL v4 certification (or willingness to work towards).

Salary and Benefits

• Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.
• Generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV detailing up to your last three roles. For each role, please provide no more than 250 words summarising your responsibilities, key activities and accomplishments.
• A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, and how they meet the essential criteria outlined in the advert.

Please evidence any Desirable Criteria where applicable, up to 250 words max.

Application Process

• This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
• In the event of a large number of applications being received, an initial sift may be held on the CV.
• At full sift, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
• Interviews will take place via video link. Sift and interview dates to be confirmed.

Contact Point for Applicants

Job Contact
Name: Mark Duffy
Email: mark.duffy@hmrc.gov.uk
Telephone: 03000566173

Recruitment Team
Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk