Essential Criteria

• Experience of managing and improving live IT services, including service performance, major incidents and continuous improvement activities.
• The ability to analyse and present insight on where services are poor, inefficient or fail to reach desired outcomes.
• A high degree of autonomy and resilience, with the ability to manage competing priorities in a fast-paced operational environment.
• Strong stakeholder and supplier management skills, with experience of building effective relationships to deliver successful service outcomes.
• Strong risk management and operational problem-solving skills within an IT environment.
• The ability to collaborate, communicate and influence effectively across teams and organisational boundaries.
• The ability to lead complex activities involving multiple stakeholders to a successful outcome.
• Experience/ Awareness of digital services, and Agile delivery
• IT Service Management experience.

Desirable Criteria

• Experience/qualifications in Service Management.
• IT qualification(s) such as ITIL.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, previous experiences and qualifications.
• A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Selection process details

Sift

In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed via a 5 minute presentation. Candidates invited to interview will be asked to deliver a presentation of up to 5 minutes on their approach to managing supplier relationships and ensuring the successful delivery of IT service outcomes. Further details will be provided in advance of the interview. You will also be asked experience based questions.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

Contact point for applicants

Job Contact

Name: Mark Wooton
Email: mark.wooton@hmrc.gov.uk

Recruitment team
Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.