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Senior IT Support Engineer
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Senior IT Support Engineer
Permanent
Location: Stockport / South Manchester (Hybrid - onsite 3 days a week)
Salary: £30,000 - £35,000 (+ benefits)
Skills: Microsoft 365, Windows Server, Backup Technologies
We are looking to recruit a Senior IT Support Engineer for an established technology services business in its Managed Services Team.
This is a varied, customer-facing technical support role, taking ownership of escalated 2nd and 3rd line issues across a broad Microsoft, infrastructure, and networking environment.
Alongside BAU support, you'll also get involved in infrastructure changes, upgrades, integrations, and project-based work, making this a strong opportunity for someone looking for more technical ownership than a traditional service desk position.
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Key responsibilities will include:
- Providing 2nd / 3rd line support across a varied customer estate
- Troubleshooting Windows Server, Microsoft 365, networking, and infrastructure issues
- Managing escalated incidents and service requests through to resolution
- Supporting server and network operations
- Managing technical changes, upgrades, and improvements
- Monitoring customer infrastructure and device availability
- Working with third-party suppliers and technology vendors
- Maintaining technical documentation and knowledge-base articles
- Recommending infrastructure improvements where appropriate
- Supporting and mentoring more junior support colleagues
Key technical experience:
- Windows 10 / 11
- Microsoft 365 - Exchange, Teams, SharePoint, and OneDrive
- Windows Server
- Active Directory / Entra ID
- Group Policy
- DNS / DHCP
- LAN / WAN networking
- VMware and/or Hyper-V
- Backup technologies such as Veeam, Datto, or Backup Exec
- Strong troubleshooting and incident management experience
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Experience across Azure, PowerShell, Citrix, VPNs, firewalls, RMM tooling, VOIP, or wider networking technologies would be advantageous.
We're particularly interested in candidates who have worked within an IT Managed Services / MSP environment, although strong internal 2nd/3rd line support backgrounds will also be considered.
You'll need to be comfortable managing multiple customer issues, working to SLAs, and communicating confidently with both technical and non-technical users.
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