Telemat IT Support
Senior IT Support Technician – 2nd/3rd Line Support & Installations
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We’re hiring a Senior IT Support Technician to join Telemat
If you’re experienced in 2nd/3rd line support, IT installations, Wi-Fi or network cabling, and you like getting hands-on to solve problems properly, this could be a good fit.
This isn’t a role where you’ll just sit behind a helpdesk. You’ll be working across technical support, installations and infrastructure, helping customers with everything from complex IT issues to Wi-Fi deployments and network cabling.
What you’ll actually do:
- Provide 2nd and 3rd line IT support across a range of IT systems and infrastructure
- Troubleshoot hardware, software, network and connectivity issues
- Support Microsoft 365
- Carry out IT installations
- Deliver Wi-Fi installations
- Carry out network cabling
- Support infrastructure upgrades
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You don’t need to tick every box. If you’re stronger in IT support but have less installation experience, or your background is more installation, Wi-Fi and cabling focused, we would still like to hear from you.
What matters most is that you have strong practical IT and troubleshooting skills, a hands-on approach and the confidence to work through technical problems methodically.
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What’s in it for you:
- Salary from £30,000, subject to skills and experience
- A varied role combining support, installations and infrastructure work
- The opportunity to work with an established Welsh technology company
- A role where practical skills and real-world problem solving matter
To discuss the opportunity, contact Alex on 01239 712345 or alex@telemat.co.uk.
You will need to complete an application form.
Closing date: 11 September 2026.
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