TipTopJob
Senior IT Technician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Barnsley Based (with travel to customer sites) Full-Time, Permanent 37.5 hrs/week, A GBP 38,000 - A GBP 42,000 pa depending on experience
About The Role
Our client is looking for an experienced, customer-focused Senior IT Technician to join their team. This is a varied role that blends advanced service desk support with hands-on project delivery - you'll be the escalation point for complex technical issues while also planning and delivering infrastructure projects, system deployments, and technology upgrades directly at customer sites.
If you thrive on solving tricky problems, enjoy building genuine relationships with customers, and want a role where no two days look the same, we'd love to hear from you.
What You'll Be Doing
- Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systems
- Diagnosing and resolving complex IT incidents, acting as the go-to escalation point for 1st line technicians and apprentices
- Planning and delivering customer infrastructure projects end-to-end - from initial scoping through to handover
- Installing and supporting Microsoft 365, Azure, Windows Server, and Hyper-V environments, plus networking, firewalls, Wi-Fi, backup, and cyber security solutions
- Carrying out site surveys, migrations, upgrades, and technical assessments
- Building strong customer relationships and acting as a trusted technical advisor
- Mentoring junior engineers and apprentices, and championing best practice across the team
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
- Extensive experience in an MSP or customer-facing IT support environment
- Strong working knowledge of Microsoft 365, Azure, and Windows Server
- Solid experience with networking, firewalls, backup, and disaster recovery
- Excellent troubleshooting, communication, and organizational skills
- A full UK driving licence
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice to Have
- Microsoft certifications
- Experience with Watchguard, HP, Threatlocker, or Huntress
- ITIL Foundation certification
- Familiarity with ConnectWise Manage / Asio
You Are
- Customer-focused, highly organized, and comfortable juggling multiple priorities without losing sight of the details.
- You take pride in doing things properly - from ticket notes to project documentation - and you enjoy sharing what you know with less experienced colleagues.
Apply now with your latest CV.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills