About Motorway

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the role

This is a senior, hands-on role in our IT team. You'll be the person colleagues turn to when something needs solving properly, not just logged and passed on. We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongside day-to-day support. We are looking for someone who notices what could work better and pushes to fix it.

Key Responsibilities

• Act as a first point of contact for technical problems across the business, keeping people informed with clear, timely updates.
• Get to the root cause of issues rather than papering over them, so colleagues have the kit and know-how to do their jobs well.
• Bring your own ideas on where our IT setup could improve, and see them through from suggestion to implementation.
• Juggle the daily flow of support requests against your commitments on longer-running IT projects.
• Keep sharpening your own technical skills and stay on top of new tools and approaches.
• Act as the escalation point (3rd line) and go-to expert for the wider IT Service team.
• Coach less experienced colleagues so the team's overall expertise grows, closing knowledge gaps as you spot them.
• Spot patterns behind recurring problems early, and find ways to cut down ticket resolution times.