East Sussex County Council
Senior IT Technician
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Could you work in a fast-paced and ever-evolving IT environment, where details matter and first impressions are critical? One moment you may be supporting a user's laptop on their first day on the job, the next you may be supporting our 1st line agents in a Major Incident. If this sounds like an environment you will thrive in, please read on!
This role requires attention to detail and enthusiasm to learn. You will be fully supported in a warm and welcoming team but will be expected to work independently and to use initiative. This role offers a huge amount of learning opportunities through supporting customers, 1st line agents, the Service Hub Manager, project involvement, and day-to-day on-the-job duties. This role is very rewarding and has transferable skills into other roles within IT&D.
We are looking for candidates with:
- Experience working in a fast-paced IT support environment.
- Ability to plan and organize a varied workload for self and others, working to short deadlines.
- Ability to demonstrate resilience, an example of which could be responding to a difficult situation.
- Ability to use technology as part of the role: Microsoft 365 including Outlook, Excel, Word, PowerPoint, Microsoft Teams, laptops, corporate iPhones, and surface hubs.
- Ability to use research to inform the content of reports where appropriate, and the ability to produce clear and accessible reports to be shared with managers.
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Please download the job description and person specification [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/cs/groups/public/documents/document/ytew/mjiw/~edisp/ucmfa10220405.docx] for more information.
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
For guidance on how to write an application, see our how to apply page and our statement on the use of AI.
Interviews will take place in person at County Hall, Lewes. Interviews will be taking place during August/September. If you are unavailable on these dates, let us know, and we may be able to schedule an alternative date to interview you.
Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.
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- Hybrid working at County Hall Lewes and from home
- Support 1st Line agents resolving complex IT issues
- Work with multiple teams throughout IT&D
- Solve complex IT issues
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For an informal discussion about this opportunity, contact Nick Holder, Service Hub Manager at nick.holder@eastsussex.gov.uk to request an MS Teams call or phone call.
Be part of something that makes a difference - for our communities, our colleagues, and our future. Choose East Sussex!
Additional Information
- Your starting salary will be pro rata if the above position is part-time or term-time only.
- If you require sponsorship to work in the UK, please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information, please go to Work in the UK - GOV.UK (www.gov.uk).
- If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process, please contact the hiring manager on the contact details above.
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