Tektora
Senior ITSM Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Hampshire – Basingstoke, on site
Working Pattern: On site, customer premises
Type: Contract, outside IR35
Rate: Open to discussion
Clearance: UK Sole National with active DV Clearance
Company: Tektora, supporting a leading Defence and National Security IT provider
Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Senior ITSM Engineers for a contract opportunity supporting the customer's digital transformation priorities.
This role would suit someone with extensive ITSM tooling installation and configuration experience who has worked within secure, large-scale environments and is looking to develop further across highly resilient hybrid cloud ITSM delivery.
The Role
You Will Be Involved In
- Working as part of an Agile team reporting into the Senior ITSM Tooling Architect
- Producing build documentation for the installation and configuration of ITSM tooling solutions
- Installing, configuring and customising ITSM, ITIL and Service Desk tooling of varying size and complexity
- Implementing highly secure, highly resilient, large scale ITSM tooling solutions
- Delivering across cloud, on-premises and hybrid cloud environments
- Working within the bounds of ITSM, ITOM, ITIL and eTOM processes
- Supporting integration with core infrastructure capabilities including Windows Server, Active Directory and SQL
- Producing scripting, reporting and data manipulation to support the tooling estate
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Experience Required
- UK Sole National with active DV Clearance
- Extensive installation, configuration and customisation experience across ITSM tooling such as CA Service Desk Manager, BMC Remedy, BMC Helix, ServiceNow, Cherwell, Freshworks or ManageEngine
- Extensive experience working within ITSM, ITOM, ITIL or eTOM processes
- Experience implementing highly secure, highly resilient, large scale ITSM tooling for cloud, on-premises and hybrid solutions
- Working knowledge of Windows Server technologies, Active Directory and Group Policies
- Working knowledge of SQL and SQL Server clustering
- Working knowledge of PKI infrastructure and certificate management
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience
- ITIL v4 certification
- Scripting and development across SQL, PowerShell, JavaScript, C# or REST web services
- Power BI and SQL Server Reporting Services
- Prior delivery within a Defence or National Security programme
Interested?
Tektora are looking to speak with DV Cleared Senior ITSM Engineers who are open to contract opportunities and keen to develop further across secure ITSM tooling and Defence programme delivery.
Please apply with your CV and we will be in touch to discuss the opportunity in more detail.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London