British Heart Foundation
Senior Lead, Organisational Design & Operating Model
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Closing date: 06 Sep 2026
Location: Hybrid - London office & home
Vacancy type: Fixed Term Contract
Salary: £68,000 - £75,000 p/a + benefits
Hours per week: 35
Are you an experienced organisational design and operating model specialist who can turn complex transformation challenges into practical, evidence-led solutions? We’re looking for a Senior Lead - Organisational Design & Operating Model to join British Heart Foundation on a 6–8-month fixed term contract and play a pivotal role in shaping how key functions are set up for the future.
About the role
As part of our People & Organisational Development directorate, you’ll shape future-state Target Operating Models (TOMs) that help BHF become more sustainable, efficient and digitally enabled.
Working with senior leaders and key stakeholders you’ll review services, processes, capabilities, structures, governance, technology and ways of working. You’ll then turn this insight into clear recommendations and practical transition roadmaps.
This is a high-profile transformation role where you’ll set design principles, assess current arrangements and develop future-state options that balance experience, efficiency and organisational effectiveness. You’ll identify ways to simplify, consolidate, automate or redesign services. You’ll also improve self-service, reduce duplication and make support easier to access.
Working with Technology, Transformation and Digital teams, you’ll ensure future processes make best use of digital capability, including Workday, automation, AI-enabled services, case management and knowledge management.
You’ll build trusted relationships with senior stakeholders, facilitate workshops and design sessions, and translate insight into executive-level decision papers. Your recommendations will be supported by workforce, financial and benefits analysis.
At the end of the fixed term contract, you’ll leave a clear legacy: current-state assessments, future-state TOM recommendations, service delivery and governance proposals, workforce and resource plans, technology opportunities, benefits assessments and a practical implementation roadmap.
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About you
We’re looking for a credible, strategic and commercially aware transformation professional with significant experience of leading Target Operating Model. You’ll have demonstrable experience in organisational design, workforce transformation or operating model review programmes in large, complex organisations.
With strong knowledge of operating model design, organisational effectiveness, workforce planning and change management, you’ll have previous experience and the ability to redesign HR, People, Shared Services, Customer Experience or Corporate Functions to improve efficiency, effectiveness and experience.
Confident using data and insight, you’ll build clear recommendations, and influence senior stakeholders through constructive challenge, facilitation and compelling communication. You’ll be comfortable presenting to Executive and Board-level audiences and turning complex information into practical decision papers, business cases and implementation plans.
Experience of Workday-enabled transformation, automation, AI-enabled services, case management or knowledge management tools would be highly beneficial. Previous experience in shared services, HR functions, centres of expertise, charity, retail, healthcare or other customer-facing sectors would also be advantageous.
Above all, you’ll be collaborative and outcome-focused, with a passion for improving organisational effectiveness, creating better experiences for colleagues, volunteers and customers, and helping BHF deliver its ambitions for the future.
Working arrangements
Please note this is a 6-8 month fixed term contract.
This is a hybrid role, where your work will be split between your home and at least one day per week in our London office. This may vary from time to time so you will need to work in a flexible way to unlock your best work for our cause.
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Interview process
Interviews will be held via MS Teams and take place whilst the role is live and into w/c 14th September.
Belonging at BHF
BHF values the diversity of our communities and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion, we believe we are better equipped to achieve our mission of helping people have a healthier heart for longer.
To hear from our people, check out Belonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Benefits and development
We offer a competitive range of benefits designed to support your wellbeing, and opportunities for personal and professional growth and continuous learning.
To find out more about our benefits you can download the Benefits document at the bottom of this page or check out our Benefits and Development pages.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click through to our careers site. You need an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey.
We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
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