Financial Ombudsman Service
Senior Learning and Development Coordinator (12 months, fixed term)
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Learning and Development Senior Coordinator
Contract: fixed term contract 12 months
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £28,421
Location: London, Exchange Tower - Hybrid
Reporting to: Academy Manager
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
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About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Reporting directly to the L&D Academy Manager, you will provide essential coordination and administrative support to ensure the smooth delivery of the L&D programmes, courses, projects as well as other L&D services. Your attention to detail, organisational skills, and proactive approach will be instrumental in ensuring a high quality and consistent learning experience.
What You’ll Do:
- Coordinate in-person and virtual workshops, training sessions and a range of other learning solutions
- Support the development and maintenance of L&D documentation and reports, including data capture
- Serve as a central point of contact for L&D related enquiries, providing timely and accurate information to stakeholders through Workday as needed.
- Coordinate logistics for on-site training, including travel arrangements, venue bookings, hotel bookings and training room booking and equipment setup.
- Support the creation and distribution of learning materials and resources, ensuring accessibility, relevance to Learning & Development objectives, and attendance logging
- Communicating changes and updates to stakeholders as required, for example rescheduling courses.
- Coordinate with external partners and vendors to procure necessary resources and services for delivery.
- Assist in the management of budgets, tracking expenses and ensuring adherence to financial guidelines.
- Processing external training bookings via invoicing or corporate card.
- Provide administrative support for the evaluation and assessment of learning interventions and programmes, collating feedback and generating reports on a regular basis.
- Act as a liaison between the L&D Academy team and other internal departments to facilitate smooth delivery of external and internal programmes.
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Minimum Criteria:
- Proven experience working within a customer focused role, preferably within an HR Team
- Highly organised and a strong communicator with good IT skills - MS Office, particularly Excel, Word, PowerPoint, Teams, Copilot etc.
- Knowledge of reporting processes
- Analytical and accurate with a good attention to detail - adaptable and innovative approach to problem solving.
- Experience of working in a Learning and Development environment, or a genuine interest in developing a career in Learning and Development, with a willingness to learn and build knowledge of L&D practices and approaches.
What you will bring:
- Ability to contribute ideas and suggestions for improving processes and enhancing the overall effectiveness of coordination activities.
- Experience of maintaining accurate records of project activities, ensuring documentation is up-to-date and easily accessible for reference.
- Previous use of a LMS or HR system such as Workday
- A good match on an individual level to our organisational values.
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
Wellbeing: [Health plan, gym memberships, mental health support]
Growth: We invest in your future with [courses, mentorship, promotions]
Culture: Diverse. Inclusive. Collaborative. Fun.
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We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy:
- Apply with a current CV along with a supporting statement, no more than 500 words
- Applications need to be submitted by 23:59 on Monday 28 September
- Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview. Interviews may be conducted via video, telephone, or a panel interview, with some vacancies requiring an online assessment to measure the minimum criteria.
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