Travel

• Full management of travel for assigned fee earners, ensuring business travel is booked via the Firm's in-house provider. This will include both routine and more complex travel arrangements.
• Ensuring that fee earners are provided with full itineraries, supporting materials, and that business expenses are captured, approved, and processed for payment in line with policy.
• Assisting fee earners with building a business case for travel.

Business Development

• Supporting fee earners in preparing content and presentations for clients and prospective clients.
• Organising business breakfasts, lunches, dinners, or smaller events and assisting fee earners with expenses.
• Logging referrals and contacts to the CRM system (InterAction) and management of CRM lists.

Delegation

• Collaborating with the Legal PAs to ensure the smooth running of the matter lifecycle and appropriate delegation to ensure that all matters are compliant.
• Collaborating with the Business Administrators to ensure that they provide support with filing and archiving, scanning, photocopying, updating contacts on InterAction, and arranging couriers, etc.
• Working closely with the Document Production Unit to delegate all formatting, production, typing, amends, manipulation, and house styling work to the unit and, where required, documents that require proofreading.
• Liaising with Legal Support Services teams, the Global Capability Centre, and other internal departments to delegate work where appropriate or to obtain specialist input as needed, taking ownership of issues, and following up where appropriate.

Team Support and Collaboration

• Promoting a cohesive working environment within the team and supporting other team members and colleagues.
• Recognising when processes or systems can be improved and working with the Division Assistants to implement new ideas and change.
• Approachable, flexible, and adaptable to respond positively to changes in requirements and/or providing support for other colleagues as needed.
• Stepping up when required to cover the Division Assistant or other members of the Legal Operations team.
• Working flexibly across other Legal Operations Teams where needed.
• Take full responsibility and ownership for their workload.
• Be clear and transparent around their working arrangements, and follow through on their commitments to the team (e.g. attending the office when they say they will).
• Demonstrate a commitment to the Firm's core values.
• Recognise the importance of Equity, Diversity, and Inclusion (EDI) in the workplace, and take responsibility for learning about the EDI strategy, and looking for appropriate ways to support it.
• Selecting a Focus Area or Specialism to learn new skills and support the firm's business operations strategy to drive service, innovation, and engagement across Legal Support Services.

Skills/Experience

• Previous experience gained in a senior legal administrative role supporting a team in a legal environment, having an understanding of industry standards for compliance and matter management.
• Strong time management skills: can juggle several tasks at any given time, plan ahead, and respond positively and willingly to re-prioritise and adapt to changes in requirements.
• Previous experience managing calendars for multiple individuals, with the ability to apply judgement and common sense to ensure the best use of people's time, and that any potential diary clashes are proactively identified and addressed.
• Excellent attention to detail, with the ability to deliver work to a consistently high standard of precision (even under pressure) in an environment where accuracy is prized.
• Organised and methodical, and able to operate effectively and efficiently within structured work processes, in particular with the compliance/quality control frameworks.
• Excellent IT skills across a broad range of MS Office and other business management applications, with a willingness to learn new software and adapt to change.
• Well-developed interpersonal skills, with the ability to work effectively with a range of people and working styles.
• A strong team player, willing to take on work for additional fee earners and/or help with other tasks as needed to meet the needs of the business.
• Able to communicate effectively, with warmth and professionalism, to clients and colleagues both orally and in writing, including drafting business emails/correspondence.
• High levels of discretion, with the ability to deal effectively with sensitive or confidential information.
• Previous experience using bespoke in-house systems (e.g. client contact databases, matter management systems, billing systems, etc.)

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

About

About Mishcon de Reya Group

The Mishcon de Reya Group is an independent, international professional services business with law at its heart, employing over 1400 people with over 650 lawyers. It includes the law firm Mishcon de Reya LLP and a collection of leading consultancy businesses that complement the firm's legal services.

Mishcon de Reya LLP is based in London, Oxford, Cambridge, Singapore, Hong Kong, and UAE. The firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work the firm undertakes is cross-border, multi-jurisdictional, and complex, centred around three increasingly entwined and connected sectors: the Innovation Economy, Private Wealth and Capital, and Real Estate. The firm is known as a disputes powerhouse with a formidable capacity firmwide for dispute resolution.

The Mishcon de Reya Group includes consultancy businesses MDR Discover, MDR Mayfair (in London, Singapore, and Dubai), MDR ONE, and MDRi (in Hong Kong). The Group also includes MDR Lab, which invests in the most promising early-stage legaltech companies, as well as the Mishcon Academy, its in-house place of learning and platform for thought leadership.

In 2024, the Group announced its first strategic acquisition in the alternative legal services market, flexible legal resourcing business Flex Legal. It also acquired a majority stake in Somos, a global group actions management business.

We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.