Legal operations and matter management

• Own Legal's intake and matter management: triage, prioritise, progress and close, and keep visibility over deadlines, dependencies and open actions.
• Act as the coordination point between the General Counsel, business stakeholders, external counsel and other advisers.
• Progress routine and moderately complex matters independently; escalate significant or precedent-setting issues accordingly.
• Improve workflows, playbooks, templates and knowledge management, using appropriate AI tools in line with our confidentiality, privacy and security requirements.

Commercial contracts

• Manage the contract lifecycle from intake to post-signature, working with the General Counsel on higher-risk or strategic agreements.
• Draft, review and help negotiate NDAs, DPAs and commercial agreements across marketing, technology, supply chain, professional services etc within agreed positions.
• Coordinate vendor onboarding and risk review with Finance, Procurement, Cybersecurity etc, tracking renewals, notice periods etc

Intellectual property and brand protection

• Coordinate the international trademark portfolio and register with the General Counsel and external counsel on filings, strategy and disputes.
• Handle day-to-day brand protection and enforcement (counterfeits, impersonation, content theft, unauthorised brand use) etc

Consumer law and customer-facing documentation

• Maintain terms of sale, return policies, disclaimers and other customer-facing legal documentation across the UK, US and Canadian sites.
• Support the General Counsel in advising Marketing, Growth, and CX on customer journeys, subscriptions, checkout and post-purchase comms etc
• Coordinate readiness for new consumer-law requirements (eg. UK subscription-contract regime) and maintain disclosure standards for Compliance and Marketing.

Policies, governance and training

• Coordinate the review of corporate policies and published statements, including the modern slavery statement and code of ethics.
• Develop and deliver practical training on privacy, legal processes, IP, disclosures and endorsements.

Team and stakeholders

• Manage, mentor and develop our Legal Assistant.
• Support the General Counsel on disputes, regulatory correspondence, employment matters and other priorities.
• Build trusted relationships across the business, and communicate legal and privacy requirements clearly to non-legal audiences.

Essential

• Substantial in-house legal, privacy or compliance experience, with strong legal literacy and the ability to apply legal and regulatory requirements in a commercial setting.
• Significant hands-on privacy and data protection experience across many of the following: vendor assessments and DPAs, DPIAs, data subject rights, privacy notices, cookies and consent, incident response, records of processing and data retention.
• Experience running legal or compliance workflows and a varied caseload from intake through to closure.
• Strong commercial judgement and the confidence to progress matters independently, while recognising when to escalate.
• The ability to investigate an issue, identify the material facts and risks, and present clear options and a practical recommendation.
• Excellent organisation and prioritisation, including managing competing deadlines and separating significant risks from routine work.
• Strong written and verbal communication, translating complex requirements for non-legal audiences.
• Strong stakeholder management and the credibility to influence senior commercial and technical colleagues.
• A high degree of professional ethics, discretion and integrity.
• Willingness to give and receive direct feedback, and to challenge and be challenged.

Desirable

• A law degree, qualification as a lawyer, or another relevant legal or privacy qualification (advantageous, not required).
• A recognised privacy certification such as CIPP/E, CIPM or equivalent.
• Experience in e-commerce, D2C, consumer health or another regulated consumer category.
• Exposure to US or Canadian privacy, consumer protection or advertising requirements.
• Experience reviewing commercial contracts or managing contract lifecycle processes.
• Experience with trademark portfolio administration, brand protection or online enforcement.

Benefits

• Private Health Care through Vitality
• Generous Annual Leave - 28 days + public and bank holidays
• Help@Hand – Employee Assistance Programme
• Royal London Pension Scheme – We offer a workplace pension scheme with one of the UK’s leading providers of group pensions. With an employer contribution of 5%!
• Enhanced Maternity / Paternity / Adoption Leave – because time with new family members is important!
• Nursery Salary Sacrifice Scheme
• Generous Learning and development budget – We always want you to keep learning.
• Puppy Therapy – working in partnership with Paws in Work to provide a boost of oxytocin once a year.
• Free breakfast, fruits and snacks – refuel and revitalise with free munchies in the office.
• Working Environment – dogs are welcome!
• Life Assurance – In the event of your death, while employed by us, your chosen beneficiaries will be provided with a tax-free lump sum equivalent of four times your basic salary.
• Discount Vouchers & Gym Memberships – get discounts at a whole range of retailers and gym memberships through our provider, WellHub.
• Electric Vehicle Scheme – Employees sacrifice salary in return for a new electric car, typically saving 30-40% of costs through income and tax and national insurance.
• Give Back Day – An extra day off in the year to volunteer plus a £50 contribution to your chosen charity.

Diversity & Inclusion Statement

PetLabCo. is an equal opportunity employer that is committed to diversity and inclusion. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. We believe that diversity is at the heart of innovation, and we welcome passionate candidates from all backgrounds. Come join the family and see for yourself!