OSB Group
Senior Loans Operation Officer
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About the team
Heritable Development Finance represents a joint venture between OSB Group and Heritable Capital Limited. Heritable’s core business is the funding of residential and mixed-use developments and we work closely with developers and housing associations to understand their complex funding requirements.
Heritable provides senior debt for new build developments as well as for the conversion and refurbishment of existing buildings. We understand that a specialist sector needs expert knowledge and we are a small team of 14 who have many years of experience working for a number of niche development funders.
Based from our London office, we are looking for a Senior Loan Operations Officer to join the team.
What you will be doing?
We are looking for an experienced loan servicing professional to join our Loans Administration team. This role is responsible for the administration and servicing of development finance loans, ensuring all operational, payment, security, and compliance activities are managed accurately throughout the lifecycle of each facility.
Working independently from the front office, the Loans Administration team plays a key role in maintaining controls, ensuring procedures are followed, and supporting the effective management of the loan portfolio.
The successful candidate will work closely with borrowers, solicitors, surveyors, and internal stakeholders to deliver a high standard of service and administration.
Your responsibilities will include…
- Servicing and administering a portfolio of development finance loans throughout their full lifecycle
- Processing loan transactions, including drawdowns, repayments, fees, and interest payments
- Reviewing surveyor reports and prepare stage payments for approval
- Ensuring loan conditions, security requirements, and supporting documentation are completed and maintained
- Liaising with borrowers, solicitors, surveyors, and internal teams to support ongoing loan servicing activities
- Opening, updating and maintaining loan accounts and records on the Phoebus system
- Completing customer due diligence (CDD) and other regulatory checks
- Monitoring loan performance and arrears, escalating issues where appropriate
- Reconciling loan and bank accounts and investigate any discrepancies
- Preparing and reviewing loan statements, redemption statements, and security release documentation
- Producing management information and support audit and reporting requirements
- Assisting with the collection of outstanding payments and the ongoing management of borrower accounts
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What's in it for you?
We offer a competitive base salary ranging from £60,000 depending on experience and a competitive benefits package including:
- Annual discretionary bonus opportunity: up to 17.5%
- 30 days annual leave
- Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
- Enhanced family-focused benefits
- Hybrid-working
Please use this link to see the fantastic benefits available at OSB: [OSB Careers](OSB Careers)
About us
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.
Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
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- Previous experience in loan administration, loan servicing, development finance, banking or a similar financial services environment is essential
- Strong attention to detail and a commitment to maintaining accurate records
- Good organisational skills with the ability to manage multiple priorities
- Confident using financial systems and processing transactions
- Strong communication and relationship-building skills
- Ability to work independently and as part of a team
- Experience using Phoebus would be advantageous, but is not essential
Next steps
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Still on the fence? Hear from our team or explore our process: [OSB Careers](OSB Careers)
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!
Diversity, Equity & Inclusion
Not sure if you meet the spec? Let us decide.
Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
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