Robert Half
Senior Mac Engineer
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Robert Half IT Support Engineer Opportunity
Robert Half are working with a leading real estate organisation that is looking for an experienced IT Support Engineer to join their technology team on an initial 6-month contract, with a strong view to becoming a permanent member of the team.
This is a hands-on 2nd Line IT Support position, ideal for someone who can hit the ground running and take ownership of day-to-day BAU support while also contributing to ongoing IT projects and improvements.
The environment is predominantly Mac-based (approximately 70% Mac / 30% Windows), so strong experience supporting Apple devices within a corporate environment is essential.
Responsibilities:
- Provide 2nd Line IT Support across hardware, software, applications and infrastructure-related issues.
- Provide hands-on support to users across a predominantly Mac (70%) and Windows (30%) environment.
- Troubleshoot and resolve technical issues efficiently, escalating where appropriate.
- Manage and support devices through Workspace ONE and/or other MDM platforms.
- Administer and troubleshoot Okta and Active Directory, including user accounts, access and permissions.
- Support and administer Google Workspace across the business.
- Manage incidents and service requests through Jira Service Management (JSM).
- Work with Jira and Confluence within an Agile technology environment.
- Support onboarding and offboarding processes, including device provisioning, account setup and access management.
- Assist with hardware, software and endpoint management, including configuration, patching and security requirements.
- Contribute to IT projects and wider technology initiatives alongside BAU support responsibilities.
- Maintain accurate documentation and knowledge articles within relevant IT systems.
- Identify recurring issues and contribute to improvements across the IT support function.
- Provide a high level of customer service to users across the organisation.
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Experience:
- 5+ years' experience in IT Support, ideally within a corporate or professional services environment.
- Strong 2nd Line Support experience and the ability to work independently.
- Significant experience supporting Mac/Apple devices in a business environment.
- Experience with Workspace ONE and/or MDM platforms.
- Strong knowledge of Okta and Active Directory.
- Experience working with Jira Service Management (JSM).
- Good knowledge of Google Workspace.
- Familiarity with Atlassian Jira and Confluence, ideally within an Agile environment.
- A proactive, hands-on approach with the ability to hit the ground running.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management skills.
- The ability to balance day-to-day BAU support with project-based work.
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Role:
- Initial 6-month contract with a view to permanent employment.
- Opportunity to join an established and growing real estate organisation.
- 5 days per week based in London.
- Competitive Day rate | Inside IR35.
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