NEP Group, Inc.
Senior Maintenance Technician
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Job Title: Senior Maintenance Technician
Duration: Permanent
Reports to: Head of Maintenance
Location: Bracknell HQ
Company Overview
NEP UK, part of the NEP Worldwide Network, is a global leader in outside broadcasting, remote production, and media workflow solutions. Known for delivering high-quality broadcasts for clients like The Grand National, Wimbledon Championships, Premiership Football, Squid Games, and Love Island, NEP UK prides itself on its innovative technology, passionate team, and unwavering commitment to excellence.
With over 4,500 employees across 65 countries, NEP is dedicated to providing superior service and fostering lasting relationships within the broadcast and live events industry.
Role Overview
The Senior Maintenance Technician is responsible for coordinating the day-to-day maintenance administration and logistical activities that support the reliability, repair and operational readiness of NEP UK's broadcast equipment, including OB trucks, flypacks and associated production systems.
Working closely with the Head of Maintenance, the role acts as the central coordination point for equipment entering and leaving the maintenance process. This includes managing repair workflows, booking equipment into and out of maintenance, coordinating external repairs, maintaining accurate asset records, ordering parts and consumables, and ensuring maintenance data is complete and up to date.
The Senior Maintenance Technician also supports the wider maintenance function by monitoring upcoming vehicle returns, coordinating preventative maintenance activities, maintaining stock levels and ensuring statutory testing and certification records remain current. The role requires excellent organisational skills, attention to detail and the ability to manage multiple priorities while supporting a structured, data-driven maintenance operation.
Key Responsibilities
Maintenance Administration & Asset Control
- Book equipment into maintenance using EasyJob, ensuring accurate fault descriptions and asset information are recorded.
- Manage the booking out of repaired equipment, ensuring repairs are correctly documented and assets returned to service.
- Update asset records, including serial numbers following equipment exchanges, and ensure obsolete equipment is correctly recorded as disposed.
- Maintain accurate maintenance records to support asset history and lifecycle management.
- Ensure maintenance documentation is completed accurately and consistently.
External Repairs & Vendor Coordination
- Raise manufacturer support cases and Return Material Authorisations (RMAs).
- Coordinate equipment returns to manufacturers and approved repair partners.
- Prepare equipment for shipment, ensuring items are securely packed, labelled and documented.
- Arrange courier collections and deliveries for repair items.
- Create commercial invoices and export documentation for shipments outside the UK where required.
- Receive repaired equipment back into the business and ensure all repairs are checked and processed correctly.
- Monitor repair turnaround times and provide updates to the Head of Maintenance.
Purchasing & Stock Control
- Raise Purchase Orders through Proactis for repairs, shipping costs and replacement parts.
- Process goods received against Purchase Orders.
- Order replacement parts and consumables from approved suppliers.
- Maintain appropriate maintenance stock levels for commonly used items.
- Coordinate engineer requests for parts requiring project or job number allocation.
- Assist with supplier quotations and repair cost tracking.
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Maintenance Planning & Operational Readiness
- Review weekly OB truck, tender and flypack reports to identify equipment requiring attention before returning to base.
- Coordinate incoming maintenance workload with the Head of Maintenance and Engineering team.
- Assist in scheduling preventative maintenance activities.
- Support preparation of equipment for upcoming operational deployments.
- Monitor outstanding maintenance activities and follow up where necessary.
Compliance & Certification
- Download and maintain PAT testing records from maintenance testers.
- Ensure PAT records are stored correctly and retained within company systems.
- Work closely with the Electrical Department to ensure:
- OB Trucks maintain valid EICR certification.
- PAT testing remains current.
- Compliance documentation is available for operational use.
- Support maintenance compliance audits where required.
Maintenance Data & Reporting
- Maintain accurate repair, shipping and maintenance records.
- Ensure repair histories remain complete and traceable.
- Assist in producing maintenance reports and repair status updates.
- Identify recurring repair themes and communicate trends to the Head of Maintenance.
- Support continuous improvement of maintenance processes and reporting.
Collaboration & Communication
- Work closely with the Head of Maintenance and Engineering department.
- Liaise with manufacturers, suppliers, logistics providers and external repair vendors.
- Communicate repair status, shipping updates and maintenance priorities clearly and professionally.
- Support engineers by ensuring repair administration and logistics operate efficiently.
- Promote accurate record keeping and structured maintenance processes across the department.
Essential Skills & Experience
- Experience working within a technical maintenance, engineering or broadcast support environment.
- Excellent organisational and administrative skills.
- Experience managing equipment repairs and logistics.
- Experience using purchasing and stock management systems (e.g. Proactis or similar ERP systems).
- Good understanding of asset management and maintenance workflows.
- Experience coordinating external suppliers and manufacturers.
- Strong attention to detail with accurate record keeping.
- Good IT skills including Microsoft Office applications.
- Ability to manage multiple competing priorities.
- Strong communication and stakeholder management skills.
Desirable Skills & Experience
- Experience within broadcast engineering or media technology.
- Knowledge of EasyJob or similar broadcast asset management systems.
- Experience with international shipping documentation and customs requirements.
- Understanding of broadcast equipment and technical maintenance terminology.
- Knowledge of PAT testing and engineering compliance requirements.
- Experience supporting preventative maintenance programmes.
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What We’re Looking For
The ideal candidate is highly organised, proactive and enjoys coordinating technical activities behind the scenes. They thrive in a fast-paced engineering environment, can manage multiple workstreams simultaneously and take pride in ensuring maintenance operations run smoothly.
They are comfortable working with engineers, suppliers and operational teams alike, balancing administration with practical coordination to ensure equipment is repaired, documented and returned to service efficiently. They understand that effective maintenance depends not only on technical expertise but also on strong organisation, accurate data and robust processes that keep broadcast operations running reliably.
Benefits
- Cycle to Work Scheme: Fancy a new pair of wheels and want to reduce your carbon footprint at the same time? Our Cycle to Work scheme offers money-saving on bikes, safety equipment, and other accessories while promoting healthier and environmentally friendly journeys to work.
- Pension: We offer a contributory pension scheme to our employees and encourage everyone to invest in their future through a long-term savings plan with tax relief. Our pension partner also provides access to other saving products such as ISAs and GIAs.
- Training: Our aim is to develop and inspire our future leaders and people of tomorrow. At NEP, we are committed to developing our people and ensuring everyone who works here can build a fantastic career. Unlimited online training is at our fingertips through our training platforms. We provide financial aid and paid time off for job-related qualifications and study that will support you in your career with NEP.
- Employee Assistance Programme (EAP): Free 24/7 access to financial, legal, health, and wellbeing resources and support for employees and their immediate families.
- Private Medical Insurance (PMI): Employees and their families can access world-class healthcare and treatment with medical history disregard coverage plans.
- Eye Care: Employees receive free access to eyesight tests with Specsavers, and contributions towards the cost of prescription glasses.
- Hearing Tests: A dedicated in-house testing unit for all UK employees.
- Life Insurance: Financial security for your loved ones. We provide your next of kin with a lump-sum payment in the event of your death.
- Income Protection: You will receive a percentage of your income (basic salary) in the event of long-term sickness/disability.
- Uber Discounts: We are thrilled to announce that NEP has officially partnered with Uber for Business, bringing you exclusive benefits for both Rides and Eats! It’s not just about making our internal processes smoother; it’s about making your day-to-day life easier and more enjoyable. You'll have access to more vehicles, premium support, the opportunity to collect Avios points, and to top it all off, a £20 Uber voucher just for signing up through your work email!
Note: This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive and may be amended to reflect the needs of the business.
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