NSFT Jobs
Senior Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
Our Initial Response Service (IRS) is a centralised, triage-led function designed to provide a single point of access for urgent mental health referrals, bringing together the elements of 111 Mental Health Option, Crisis and Home Treatment pathways. It is responsible for receiving, screening, and clinically triaging referrals, ensuring service users are directed to the most appropriate service in a timely and safe manner. The model supports rapid decision making, prioritisation of risk, and coordination of responses, including escalation to face-to-face crisis assessment where indicated. The service aims to reduce duplication across services, and deliver consistent performance against response standard.
Role Overview
As the Initial Response Service (IRS) Manager, you will lead both the operational delivery and strategic development of a high-impact, front-door mental health service, ensuring safe, responsive and effective care for those in urgent need. You will be accountable for delivering consistent performance against national standards while maintaining a relentless focus on quality, safety, and patient experience across all aspects of the service.
Job Description subject to valuation and may change - a professional registration is likely to be required for this position.
Key Responsibilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Leadership and Management: Provide visible leadership on quality and safety, embedding a culture of continuous improvement, learning, and openness.
- Clinical Governance and Risk Management: Ensure robust clinical governance, oversee risk management, and drive improvements in safety outcomes, using data, audit, and service user feedback to reduce variation and enhance care delivery.
- Operational Excellence: Lead demand and capacity planning, workforce optimisation, and pathway redesign, ensuring the service is agile and able to respond to system pressures.
- Performance Improvement: Use performance and activity data to drive improvements in access, flow, and outcomes, ensuring the IRS delivers a consistently high standard of care.
- System Leadership: Work as a senior system leader, building strong partnerships across health and social care, and influencing the development of integrated urgent care pathways.
- Ambassador and Transformation: Acting as an ambassador for the Trust, contribute to system-wide transformation and ensure the IRS plays a central role in delivering the wider mental health agenda.
- Workforce Development: Inspire and develop a high-performing workforce, creating a culture where staff feel supported, empowered, and accountable.
- Governance and Performance Management: Ensure robust governance, financial oversight, and performance management are in place, delivering a service that is not only efficient and sustainable but also consistently safe, high-quality, and person-centred.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Work for Us?
Here at NSFT, we pride ourselves on being a welcoming, talented, friendly, and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why Norfolk and Suffolk?
- The people here are warm and welcoming.
- You’ll never be far from the beautiful coastline or Broads National Park.
- We’re an hour and a half away from London and have an international airport in Norwich too.
- Our villages, towns, and cities are packed full of history, independent cafes, shops, and theatres.
- We have excellent shopping, eating out, top-ranking schooling, and affordable house prices too.
Contact Information
For further details / informal visits contact:
- Name: Shona Little
- Job Title: Associate Director of Operations
- Email Address: Shona.Little@nsft.nhs.uk
- Telephone Number: 07393801900
For further queries, you can also contact Peter Henson, Director of Operations at Peter.Henson@nsft.nhs.uk.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location