Deloitte
Senior Manager, AI Fluency, Learning & Talent — Secondment/ FTC until May 2027
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At Deloitte, Learning and Talent is a strategic enabler that supports the success of our firm, making an impact that matters for our people, our clients and for society. Our Learning and Talent teams play a pivotal role in delivering an exceptional development experience to our people, growing leaders of the future alongside world class capabilities for maximum client impact.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
We are seeking a motivated and innovative AI Fluency Senior Manager to drive the firm's AI adoption and engagement strategy. This pivotal role involves enabling widespread AI proficiency across our teams and tools. You will be responsible for creating and contributing to the development of comprehensive AI support and learning programmes to upskill colleagues.
Key responsibilities include:
- Work with the Growth Lead to execute Deloitte’s AI adoption strategy, creating skills-based learning journeys across a wide range of fluency levels
- Drive firmwide AI Fluency through an established curriculum, with guidance of the Growth Curriculum Lead.
- Develop comprehensive plans for learning programmes, aligning with organisational priorities in a fast-changing environment.
- Collaborate with leadership and practice areas to identify specific AI skill gaps and tailor learning interventions accordingly.
- Work with market leading suppliers and internal design teams to design, develop, and deliver engaging and effective learning experiences focused on critical Technology & Data capabilities.
- Facilitating dynamic team fluency sessions to improve business productivity.
- Creating and collating relevant use cases that support embedding learning.
- Research and stay abreast of emerging Technology & Data learning technologies and trends, recommending and implementing innovative solutions.
- Working closely with business SMEs to ensure that learning programmes are tailored, best in class and relevant for colleagues.
- Working with business teams to enable AI-enabled workflows and reimagine the future. Fostering a culture of experimentation and supporting the Business through transitions in ways of working
- Stay abreast of emerging AI technologies, trends, and ethical considerations, integrating relevant insights into the fluency curriculum and firm-wide strategy.
- Champion the development of an internal AI community of practice, fostering knowledge sharing and peer-to-peer learning across the Firm.
- Contribute to the firm's overall AI strategy, ensuring that fluency initiatives align with broader business objectives and innovation goals.
- Supporting the tracking of metrics to measure and report on fluency progress, ensuring our practitioners are at the forefront of AI innovation.
- Utilise dashboards to track and analyse learner engagement, programme impact and performance data to measure the effectiveness of Technology & Data learning programmes and identify areas for improvement.
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This role is crucial in fostering a culture of continuous learning and AI excellence within the firm.
Connect to your skills and professional experience
The ideal candidate will possess exceptional communication, influencing, and collaboration skills, enabling them to effectively engage with senior stakeholders across diverse teams. They will demonstrate strong business and commercial acumen, coupled with robust problem-solving and risk management capabilities., allowing them to navigate complex challenges and manage multiple strategic initiatives simultaneously within a dynamic, potentially matrixed, environment. A proven ability to drive strategy implementation and uphold governance standards is also crucial.
Essential:
- Deep Understanding of AI Concepts: While not necessarily a data scientist, you must possess a strong foundational understanding of Artificial Intelligence, Machine Learning, Generative AI, and their practical applications and limitations. This includes familiarity with common AI tools and platforms.
- Learning & Development Expertise: Proven experience in designing, developing, and delivering effective adult learning programmes, particularly in technology or complex subject matters. This includes knowledge of instructional design principles, curriculum development, and various learning methodologies (e.g., workshops, e-learning, blended learning).
- Facilitation and Communication Skills: Exceptional ability to facilitate engaging sessions, articulate complex technical concepts clearly to non-technical audiences, and communicate effectively across all levels of the firm, from junior staff to senior leadership.
- Change Management & Adoption: Demonstrated experience in driving organisational change and fostering the adoption of new technologies and ways of working within a large, complex professional services environment.
- Stakeholder Management: Strong interpersonal skills to build relationships and collaborate effectively with diverse stakeholders, including business leaders, subject matter experts, and technical teams.
- Project Management: Ability to manage multiple projects concurrently, define clear objectives, track progress, measure impact, and deliver high-quality outcomes within established timelines.
- Commercial Acumen: An understanding of how AI can create value for Deloitte's clients and internal operations, enabling them to tailor fluency programmes to practical, business-relevant use cases.
- Ethical AI Awareness: A solid grasp of the ethical considerations, risks, and responsible deployment principles associated with AI technologies.
- In-depth understanding of how learning in technology, data, and AI contributes to business value
- Possess a strong foundational understanding of Artificial Intelligence, Machine Learning, Generative AI, and their practical applications and limitations. This includes familiarity with common AI tools and platforms.
- Proven experience in designing, developing, and delivering effective adult learning programmes, particularly in technology or complex subject matters. This includes knowledge of instructional design principles, curriculum development, and various learning methodologies (e.g., workshops, e-learning, blended learning).
- Exceptional ability to facilitate engaging sessions, articulate complex technical concepts clearly to non-technical audiences, and communicate effectively across all levels of the firm, from junior staff to senior leadership.
- Skilled at recognising diverse needs across Businesses and how to translate this into effective & impactful learning experiences.
- Experienced at influencing senior stakeholders and driving change through effective communication and collaboration.
- Data-driven approach to measuring learning effectiveness and programme ROI.
- Ability to manage multiple projects concurrently, define clear objectives, track progress, measure impact, and deliver high-quality outcomes within established timelines.
- A solid grasp of the ethical considerations, risks, and responsible deployment principles associated with AI technologies.
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Desirable:
- Knowledge of performance consulting methodologies.
- Project management & Learning qualifications
- Experience working in a large, matrixed organisation with a firm-wide remit.
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Human Resources
At Deloitte, Human Resources is transforming. We are already an award-winning HR team but we’re not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we're firmly embedding HR into the business, advising and innovating along with our business leaders.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.
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"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career." - Jim, Enabling Functions
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