Vermelo
Senior Manager – Broker Oversight
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Senior Manager – Broker Oversight
We’re looking for an experienced Senior Manager – Broker Oversight to lead the delivery of broker oversight and assurance programme, helping maintain strong governance, manage risk and, most importantly, deliver consistently good outcomes for our customers.
This is a senior and highly visible role where you’ll work closely with brokers, distribution partners and senior stakeholders across the business. You’ll lead risk-based oversight activity, identify emerging issues and provide the insight and challenge needed to drive meaningful improvements.
Responsibilities
You’ll take ownership of a diverse portfolio of broker oversight reviews, determining their scope and ensuring activity is prioritised according to risk.
- Working directly with brokers and distribution partners, you’ll coordinate oversight requirements and onsite reviews where required, assess supporting evidence and documentation, and communicate findings clearly and constructively.
- Lead the delivery of an effective, risk-based broker oversight and assurance programme.
- Assess broker controls, governance arrangements and operational practices.
- Identify customer, conduct, operational and regulatory risks and ensure significant issues are appropriately escalated.
- Monitor and challenge broker performance to help ensure fair and consistent customer outcomes.
- Work collaboratively with Broker Management to drive remediation and ensure identified actions reach sustainable closure.
- Produce high-quality governance reporting and executive-level insight on findings, emerging risks and progress.
- Provide independent and constructive challenge where broker practices could result in customer detriment or regulatory non-compliance.
- Ensure oversight activity considers vulnerable customers and supports Consumer Duty obligations.
- Drive continuous improvement across broker performance, customer outcomes and the wider oversight function.
- Lead, coach and develop Oversight Analysts and Managers, building capability in assurance methodologies and oversight best practice.
- Promote a high-performance culture centred around customer outcomes, accountability and effective risk management.
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Experience
You’ll bring significant experience from insurance, financial services, banking or another regulated environment, alongside a strong understanding of assurance, oversight, risk or compliance.
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We’re particularly interested in candidates with experience in areas such as Customer Operations, Risk, Compliance, Quality Assurance or Oversight.
You’ll ideally have:
- Strong experience conducting assurance reviews, quality assessments, monitoring activity or oversight programmes.
- Experience managing audit actions, remediation programmes, regulatory commitments or control improvement initiatives.
- A good understanding of governance, conduct risk and regulatory frameworks.
- Knowledge of regulatory requirements including Consumer Duty and ICOBS, alongside broader customer and conduct risk considerations.
- The ability to analyse complex operational, customer and risk information and identify trends, themes and emerging risks.
- Experience presenting findings and recommendations to senior leadership, Executive Committees, Risk Committees or Boards.
- Strong stakeholder management skills with the confidence to provide constructive challenge and influence senior decision-makers.
- Commercial judgement and the ability to balance strong customer outcomes with sustainable business performance.
- Experience leading and developing high-performing teams.
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