Ethos BeathChapman
Senior Manager, Client Delivery & Growth (start-up indirect procurement & sustainability consultancy)
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Location: Hybrid (London / Client Sites / Remote)
Our client is a rapidly growing consultancy operating at the intersection of procurement, sustainability, and business transformation. Following a period of strong growth, they are seeking an experienced Senior Manager, Client Delivery & Growth to play a pivotal role in scaling client delivery, driving operational excellence, and supporting commercial expansion.
Working closely with the leadership team, this is a highly visible position offering the opportunity to influence business strategy, shape operational frameworks, and lead the successful delivery of complex client engagements.
Key Responsibilities
- Lead the delivery of consulting engagements, ensuring high-quality outcomes, strong client satisfaction, and measurable commercial impact.
- Act as a senior relationship lead for key clients, identifying opportunities for additional value creation and account growth.
- Partner with the executive team to implement scalable operating processes, governance structures, reporting frameworks, and performance metrics.
- Drive improvements in resource planning, project management, delivery methodologies, and cross-functional collaboration.
- Support business development activities, including proposals, client presentations, strategic partnerships, and growth initiatives.
- Mentor and develop team members while helping to foster a collaborative, high-performance culture.
- Lead strategic projects and business improvement initiatives on behalf of the leadership team.
- Contribute to long-term organisational growth, helping build the foundations required for the next stage of scale.
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About You
You will bring significant experience within consulting, procurement, sustainability, professional services, customer success, or business operations, together with a strong track record of managing client relationships and delivering complex projects.
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To succeed in this role, you will demonstrate:
- Strong indirect procurement experience
- Strong stakeholder management and client leadership skills.
- Experience improving operational processes and ways of working.
- Commercial awareness and exposure to business development activities.
- Excellent organisational, analytical, and project management capabilities.
- The ability to thrive in a fast-paced, entrepreneurial environment.
- Previous leadership or mentoring experience is advantageous.
Why Apply?
This is an outstanding opportunity to join an ambitious and purpose-driven organisation where you will work closely with senior leadership, influence strategic direction, and play a key role in shaping future growth. The position offers significant autonomy, visibility, and the chance to make a meaningful impact across both client delivery and business performance.
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