Bank of Ireland
Senior Manager Compliance & Conduct
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What is the opportunity?
This is an exciting opportunity to play a key role in shaping and strengthening Product Governance and Conduct Risk across Bank of Ireland UK. You'll help ensure that our products, services and processes deliver good customer outcomes while supporting the Bank's strategic ambitions.
Working within the second line of defence, you'll act as a trusted advisor and constructive challenger, helping the business identify and manage conduct risk, enhance governance frameworks, and embed customer-focused decision making. You'll also have the opportunity to lead and develop a team while influencing change across a wide range of partners.
In This Role, You Will
- Lead the enhancement of the Bank's Product Governance framework, including policies, controls, product approval processes and product lifecycle reviews.
- Provide expert advice, support and constructive challenge on conduct risk matters, helping colleagues understand risks and improve customer outcomes.
- Review and challenge risk management approaches across the business, ensuring conduct risks are identified, managed and monitored effectively.
- Identify emerging conduct, regulatory and reputational risks through horizon scanning, partner engagement and analysis of management information, communicating findings clearly to key partners.
- Manage and develop members of the Conduct Risk Team, creating a collaborative and supportive environment while promoting continuous improvement.
What will make you stand out?
- You'll be a confident communicator who can build strong relationships and influence partners at all levels.
- You enjoy working collaboratively, balancing challenge with support, and can explain complex concepts in a clear and practical way.
- You'll be organised, adaptable and comfortable working in a changing environment, with the ability to prioritise competing demands and meet deadlines.
- A passion for customer outcomes, strong judgement and a proactive approach to problem solving will help you succeed in this role.
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Experience with the following will help you stand out but is not required to apply for this role:
- Product Governance, Conduct Risk or Compliance within a regulated financial services environment.
- Understanding of UK banking operations and the UK regulatory environment.
- Leading change initiatives, developing frameworks or implementing new controls.
- Managing, coaching or developing colleagues and teams.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More About The Team
At Bank of Ireland UK, our purpose is to be a leading multi-niche bank providing simple, flexible and accessible financial services to customers across the UK. Through strong partnerships and trusted brands, we support customers with mortgage, lending and everyday banking products while maintaining a strong focus on customer outcomes and responsible growth.
The Conduct Risk team plays an important role in helping the Bank deliver fair customer outcomes and meet regulatory expectations. We work closely with colleagues across the business, providing insight, challenge and support to strengthen governance, manage risk and enhance customer protection.
This is a hybrid role, based primarily in Bristol/London/Belfast. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.
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Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 26 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies
- Customer Focused - People Manager
- Manage Risk - People Manager
- Be Decisive - People Manager
- Take Ownership - People Manager
- Better together - People Manager
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
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