• Product Feedback Loop

  • Deep collaboration with Postman Product:
    • Ensure technical blockers, workflow patterns, and customer needs are captured and addressed.
    • Inspire and guide data-driven product prioritization and roadmap decisions.

• Business Impact & Account Expansion

  • Translate technical engagements into measurable business outcomes, such as:
    • Adoption growth
    • Technical validation
    • Expansion-readiness initiatives

• Strategic Scaling

  • Own strategic initiatives and OKRs, ensuring:
    • Clear execution tracking and progress updates
    • Continuous evolution of operating models, KPIs, and execution standards

About You

Minimum Qualifications:

• 10+ years experience in a customer-facing technical role such as:
  • Forward Deployed Engineering, Customer Success, Technical Account Management (TAM), Solutions Engineering, Strategic Consulting, or similar
• Experience working as a CSE/EM overtime/late or in a comparable hands-on, post-sales capacity
• Technical fluency covering topics such as:
  • API design, developer workflows, integrations, DevOps, CI/CD, modern software delivery practices

Preferred Skills & Experience:

• 5+ years of experience leading high-performing post-sale or technical customer teams

• Capacity to scale a CSE/TE model while raising talent standards and operational rigor

• Experience working in a globally distributed team setting, particularly for EMEA / APAC implementations

• Proven success driving adoption, retention, and technical implementation outcomes for complex enterprise accounts

• Strong pattern recognition of proven retention and expansion mechanics

• Experience and expertise in :

  • EMEA and or APAC account managements
  • Strategic partnership models, multi-account strategy such as pod-structural

• Leadership in implementing:

  • Scalable processes
  • Execution frameworks Operating cadences Team accountability frameworks

Behavioral & Cultural Fit:

• Capable of scaling execution discipline in a dynamic, evolving technical environment, while maintaining clarity in priorities and customer stakeholder dynamics
• Experience operating within enterprise pod-based account models and possesses high effectiveness in those settings
• Strong, global sales partnership orientation in structuring and aligning customer technical adoption efforts with sales goals
• High ownership mentality, bias to action, and relentless drive for product democratization
• Strong coaching, stakeholder management, and executive communication skills

What Success Looks Like

✔ EMEA & APAC CSE capacity consistently aligned to highest-impact customer opportunities (retention, expansion, adoption). ✔ Customer engagements deliver durable adoption, stronger stakeholder alignment, technical validation, reusable implementation patterns, and improved retention rates. ✔ Regional Sales leaders view Customer Success Engineering as a trusted partner in prioritization and execution quality, resulting in enhanced revenue outcomes. ✔ Strong execution discipline evidenced across the region, with early risk visibility, measurable KPIs, and clear operational cadences that remove roadblocks and accelerate decision-making.

What Else Postman Offers

Compensation & Culture

• Postman’s pay-as-you-grow philosophy, which includes competitive base salaries and attractive variable components.
• Flexible schedule within a collaborative in-person culture.

Perks & Wellness

• Full medical benefits (covering in-patient expanded cardiac coverage).
• Generous time off with flexible PTO policy (commensurate with role tier).
• Wellness reimbursements ($300/year) to support physical and mental health.
• Monthly lunch stipends to foster connections and team appreciation.

Team & Growth

• Thoughtfully designed team-building programs aimed at enhancing collaboration.
• Cause-driven company donation matching to support the pet causes you care about.

Location Requirements

Postman prioritizes in-person collaboration. Employees based in San Francisco, Tokyo, London, Austin, or New York work 5 days per week in the office. Bangalore-based employees currently work 3 days per week in-office, with plans to transition to 5 days per week by the end of the year.

Postman’s in-office model is designed to:

• Share diverse knowledge and expertise
• Facilitate brainstorming sessions
• Enhance communication channels
• Build trustworthiness through direct two-way interactions (innately aligning with the interactive nature of developer-facing projects)

Postman’s Values

At Postman, curiosity drives discovery, and we value transparency in both success and challenges. We build products (and roles) that embody:

1. Our Curiosity: We explore the "why" behind every problem.
2. No Silence: Transparent conversations about issues as well as achievements.
3. Solve for the Curious: Products and experiences designed with specific visionary goals in mind.
4. Inclusivity Measures: Ensure every idea, every opinion places each person on equal footing.

Equal Opportunity Employer

Postman is an Equal Employment Opportunity and Affirmative Action Employer. As such, decisions regarding employment are based exclusively on qualifications and aptitude without regard to race, ethnicity, color, sex, gender, gender identity, pregnancy, religion, national origin, age, ability status, veteran status, or any other protected characteristic. Headhunters and recruitment agencies wishing to direct candidates for employment opportunities are strongly encouraged to register employees through Postman’s careers portal. When submitting resumes or CVs via a headhunter or recruitment agency, please direct submissions through the Postman Careers Portal directly (Partners/Agents portal link). We reserve the right to decline to pay fees to any third-party agency or company that does not have a signed agreement with Postman. Unsolicited resumes, CVs, or referrals from recruiters to Postman management will not be considered.