Rezolve Ai
Senior Manager, Customer Value Engineering
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Senior Manager, Customer Value Engineering
Senior Manager, Customer Value Engineering (EMEA)
Do you want to be part of a business that’s redefining the future of AI-driven commerce?
Partner with the world’s largest brands to deliver exceptional digital experiences and drive massive increases in revenue for your customers.
About Rezolve AI
Rezolve AI (NASDAQ: RZLV) is a global leader in AI-powered commerce solutions, specializing in customer engagement, operational efficiency, and revenue growth. Our flagship product, The Brain Suite, provides cutting-edge AI tools that optimize processes, enhance decision-making, and enable seamless digital experiences.
As pioneers in Product Discovery, we empower retailers and brands with AI-driven search, conversational commerce, geofencing, and one-touch instant payments. Recent strategic acquisitions—such as Bluedot, GroupBy, ViSenze, and Crownpeak—have accelerated our innovation at the nexus of AI, commerce, and customer engagement.
The Role
We’re hiring a Senior Manager, Customer Value Engineering—a player-coach who will transform commercial outcomes into measurable proof. This high-impact, cross-functional role focuses on EMEA’s most demanding enterprise accounts, driving retention, satisfaction, and growth with a particular emphasis on high-risk, high-value relationships.
You’ll:
- Safeguard our biggest deals, directly overseeing strategic accounts and their expansion.
- Build and mentor a small team of Customer Value Engineers, setting standards for rigour and customer obsession.
- Develop and refine our value-engineering methodology, ensuring we quantify ROI, build compelling business cases, and translate our platform’s capabilities into impactful case studies.
- Operate as a credible voice with enterprise economic decision-makers, steering complex accounts toward durable, expanding partnerships.
- Bridge CS, Sales, Partnerships, and Product to create a cohesive, repeatable customer journey.
- Provide clear, data-driven insights on account health, risk, and Annual Recurring Revenue (ARR) for leadership.
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What You’ll Need
At Rezolve, we don’t just tick boxes—we look for hunger, intelligence, and the ability to drive results. Here’s what we’d love to see, but we’ll be early and open to candidates who stand out anyway:
- A proven track record in one or more of these areas:
- Customer Success / Customer Value Engineering
- Solutions Consulting
- Commercial roles in enterprise SaaS or commerce technology
- People-leadership experience—you can build and mentor a team while still owning critical accounts.
- Strong commercial instincts—you build believable business cases while understanding hard numbers.
- Gravitas in enterprise stakeholder engagement, especially navigating high-pressure, multi-stakeholder accounts.
- Fluency in the EMEA market, with bonus points for proficiency in another European language.
- Experience in retail/e-commerce or top-tier management consulting—highly desirable.
What Rewards Us
Rezolve is more than a job—it’s a chance to shape the future of AI-driven commerce. Here’s what you’ll gain in return:
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- Be part of a cutting-edge company biting into the $trillions of AI commerce opportunity.
- Work with a brilliant, collaborative team passionate about AI, commerce, and digital transformation.
- Do meaningful work—help 1,000+ global colleagues at Rezolve push boundaries and scale our impact.
- Influence digital growth directly—your role has real teeth in strategy, execution, and scale.
Our Culture
At Rezolve, we believe in: ✔ Pride in effort—“Just do it” is our mindset. ✔ Purpose-driven work—we build for progression. ✔ Building the future—we respect smarts but elevate execution.
We are a diverse and inclusive team, with zero tolerance for discrimination or harassment. Every colleague has the power to be their authentic self and contribute with their unique strengths.
Equal Opportunity
Rezolve is committed to fairness in hiring. Final decisions are based on experience, qualifications, and business needs—not on protected characteristics such as race, gender, disability status, or veteran/military status.
We may use AI tools to assist with preliminary screening, but human judgment is final—and we welcome applications from all ages and backgrounds.
Compensation Note
Final offers are based on location, role complexity, and candidate experience.
Ready to leave a mark in AI-powered commerce? We’d love to hear from you.
Join us in Paris, London, or wherever the EMEA market—and AI—demands our attention.
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