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Senior Manager, Event Operations, UK (External Agency Position)
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Senior Manager of Event Operations
The NFL Event Operations team is seeking an experienced and highly organized Senior Manager of Event Operations to lead the planning, overlay, and delivery of NFL International Games across the UK and Europe.
Role Overview
Reporting to the Director of Event Operations, this role will provide senior operational leadership from initial planning and stadium overlay through to Gameday delivery and post-event assessment. The role will lead an event operations team and work closely with stadium and city partners, NFL clubs, vendors, and a broad range of stakeholders to deliver world-class NFL games in Europe. The successful candidate will bring a strong understanding of complex live-event environments, exceptional project management skills, and the ability to lead confidently in a high-pressure, fast-paced environment. The role will be primarily based at the NFL UK offices in London, with relocation to host stadiums during game weeks. Frequent international travel, as well as evening and weekend work, will be required.
This is an exciting opportunity to join a dynamic and growing team, with responsibility for high-profile International Games in Europe and opportunities to contribute to the wider portfolio of NFL League events.
This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.
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Responsibilities Include, But Are Not Limited To
- Serve as a senior operational lead on site, providing direction and making real-time decisions throughout planning, event build, Gameday, and load out.
- Lead the development and delivery of comprehensive operational overlay plans for NFL International Games at host stadiums.
- Lead stadium transformation, construction, and conversion planning, ensuring all requirements are delivered safely, efficiently, and to the required NFL standard.
- Develop and manage detailed operational plans, master schedules, construction timelines, and event readiness documentation.
- Lead coordination across all internal and external stakeholders, including stadium and city partners, Ticketing, Broadcast, Football Operations, Game Presentation, Security, Marketing, Partnerships, and other relevant functions.
- Lead the management and delivery of third-party vendors, including contract deliverables, operational requirements, and on-site performance.
- Manage the stadium operations budget, including forecasting, cost control, purchase orders, and payments.
- Provide clear operational leadership and decision-making throughout game week, proactively identifying and resolving issues and escalating critical matters where appropriate.
- Support the planning and delivery of sponsor and partner activations within the wider event environment.
- Ensure appropriate health, safety, and operational compliance standards are maintained throughout planning, build, and event delivery.
- Work closely with relevant stakeholders to develop and implement contingency and risk-management plans.
- Lead post-event debriefs, assessments, and reporting, identifying lessons learned and opportunities for continuous improvement.
- Contribute to the development of operational best practices, processes, and standards for future International Games and wider NFL events.
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Experience & Qualifications
- Extensive knowledge and proven experience planning and delivering complex, large-scale live events.
- Educated to degree or equivalent professional experience.
- 8+ years' experience working within a stadium, venue, live events, or comparable operational environment.
- Demonstrated experience within professional sports, entertainment, major events, or complex project planning and delivery.
- Strong project and program management skills, with the ability to manage multiple workstreams, stakeholders, and competing priorities.
- Proven experience leading and developing an operational delivery team.
- Experience managing external vendors, contractors, and commercial partners.
- Strong understanding of stadium operations, event overlay, event infrastructure, and live-event logistics.
- Experience operating in an international or multi-market environment is desirable.
- Knowledge or understanding of American Football and the NFL is desirable.
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