Foodhub
Senior Manager Field Operations
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Senior Field Operations Manager
Location: United Kingdom (Field Based)
Employment Type: Full Time
About Foodhub
Foodhub is an international hospitality technology company providing online ordering, EPOS, payments, kiosks and digital solutions to hospitality businesses across the Globe, including the UK, Ireland, America, and ANZ.
With our global headquarters in Dublin and our business continuing to grow internationally, we're looking for leaders who enjoy building, taking ownership, and making a real impact
About the Role
We're looking for an experienced Field Operations Manager to lead and support our UK Field Operations team. This is a leadership role where you'll spend the majority of your time in the field, coaching teams, building strong relationships with restaurant partners, driving operational excellence, and supporting the growth of Foodhub's products and services.
This is not a restaurant or hotel operations management role. We’re looking for someone who has successfully managed field-based teams across multiple locations, ideally within EPOS, payments, hospitality technology, SaaS, or similar industries.
Experience in managing teams, responsible for EPOS installations, on-site customer support, technical troubleshooting, equipment deployment, or supporting technology across multiple customer locations would be particularly relevant to Foodhub.
What You'll Be Doing
Field Operations Leadership
- Lead, coach and support a team of field-based professionals across the UK.
- Travel extensively to restaurant partner locations, providing hands-on operational support.
- Conduct regular field visits, operational reviews and performance audits.
- Ensure operational standards and service quality are consistently delivered.
- Build trusted relationships with restaurant owners, managers and key stakeholders.
- Drive adoption and increased utilisation of Foodhub's products and services across the existing customer base.
- Identify operational improvements and implement best practices across the field team.
- Provide regular operational insights, trends and recommendations to senior leadership.
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Team Leadership & Performance
- Lead and develop a high-performing field team.
- Set clear objectives, monitor KPIs and drive accountability.
- Coach team members through regular field visits and one-to-one development.
- Allocate resources effectively to maximise productivity and customer impact.
- Foster a positive, collaborative and high-performance culture.
- Lead by example through a visible, hands-on management style.
Customer & Partner Management
- Act as the senior operational contact for key customer escalations.
- Build long-term relationships with restaurant partners.
- Collaborate closely with Sales, Customer Success, Product and Technical Support teams.
- Ensure excellent customer experience and partner satisfaction.
- Support commercial initiatives including customer retention, product adoption and upselling opportunities.
What We're Looking For
Essential
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- Proven experience managing field-based teams across multiple locations, ideally within EPOS/POS, payments, hospitality technology, SaaS, or similar technology-led environments.
- Experience in managing teams responsible for EPOS/POS installations, technical support, customer implementations, hardware deployment, maintenance or on-site customer service is highly desirable.
- Strong people leadership, coaching and performance management experience.
- Comfortable spending the majority of the working week travelling across the UK to support customers and field teams.
- Excellent relationship-building and stakeholder management skills, with the ability to work effectively with customers, engineers, internal teams and senior stakeholders.
- Strong operational planning and problem-solving skills, particularly within a technology or field-service environment.
- Ability to work independently, manage multiple priorities and respond effectively to customer and operational issues.
- Commercial mindset, with experience driving customer engagement, retention, account growth or upselling.
- Full UK Driving Licence and access to a car.
What Success Looks Like
- High-performing, motivated field team.
- Excellent customer satisfaction and partner relationships.
- Increased adoption of Foodhub products and services.
- Consistent operational standards across all regions.
- Strong coaching culture and continuous team development.
- Commercial growth through customer engagement and product penetration.
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