Amazon
Senior Manager Global Benchmarking, WW Innovation Engineering
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Help Amazon learn from the best delivery, logistics and manufacturing companies in the world, and turn what you find into the way we design and run our delivery stations.
We are looking for a leader to build a new Global Benchmarking team from a blank page, based in Barcelona or London and working across Europe and North America.
The next step change in cost, speed and safety for our delivery network will come from outside Amazon, and today that learning has no single home. Your team will study other carriers, logistics operators, manufacturers, startups and new technologies, and every study will end in a clear recommendation to adopt, adapt, watch or ignore what we found, handed to the leader who owns the decision. You will design the roadmap, hire the team, and set the method our whole organization uses to learn from the outside world. You will be measured on the ideas the business adopts and the impact they deliver, not on the number of studies you publish.
This is a standing function, because carriers, technology and our own network keep changing. You will keep a living external view of the industry that feeds our long-term strategy, and you will travel regularly between Europe and North America.
Key job responsibilities
- Build the Global Benchmarking team from scratch, including its roadmap, operating model and hiring plan, and coach and develop the engineers and analysts you hire.
- Own a quarterly benchmarking plan that names each study, its owner and the business decision it feeds, and report progress to senior leaders.
- Set one study method for the organization, with metrics defined upfront, evidence held to an engineering bar, and every study closing with a clear recommendation.
- Lead deep external studies, for example how businesses that already deliver by micromobility run it, what established quick commerce operators do better, or how other carriers run sort and dispatch.
- Run a recurring scan of startups, emerging technologies and industry events, and keep every finding in one searchable repository.
- Publish a yearly outlook that scores the trends that matter for delivery on impact and time to adoption, as an input to our long-term planning.
- Follow every recommendation until the business adopts, rejects or parks it.
- Make sure every contact with another company follows clear ethical and legal guardrails, with legal review before any exchange.
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A day in the life
A morning might start with a question from our design team in Europe about how other carriers stage parcels for dispatch, which you scope and hand to the right person on your team. Later you Dive Deep with an engineer on whether a draft study's numbers are truly comparable, and you prepare a visit to a European logistics operator. You end the day with a design leader in North America, agreeing which finding is ready to pilot and who owns it. Some weeks you will be at an industry event or a startup showcase, building the network your team learns from.
About the team
We create the worldwide concepts for Amazon's delivery stations, the processes that run inside them and the equipment they use, and our regional design teams adapt those concepts to real buildings across the network. We work across Europe, North America and other regions, and we care most about ideas that land: a concept only counts when it changes how a station is built or run. Global Benchmarking will be our window on the outside world. You will join at the start, with room to Think Big about what the team becomes and to shape it from day one.
Basic Qualifications
- Experience in manufacturing, production, distribution logistics environments, retail, or grocery management roles
- Experience leading and interacting with cross-functional teams
- Experience managing competing priorities across a wide range of stakeholders
- Bachelor's degree in Industrial Engineering, Operations, Business Administration, or a related field
- Speak, write, and read fluently in English
- Experience leading benchmarking, technology scouting or competitive analysis studies
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Preferred Qualifications
- Experience working in large teams or at a national/multinational organization, or experience working in a fast-paced and ambiguous environment
- Speak, write, and read fluently in French, Spanish, German or Italian
- Direct experience in parcel delivery, warehousing, material handling, or automation and robotics
- Knowledge of benchmarking and competitive intelligence ethics, including the APQC and SCIP codes and EU competition rules
- Experience turning external findings into decisions owned by partner teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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