Hilton
Senior Manager, Global HAFS Compliance & Process Integration
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The Senior Manager, Global HAFS (Hilton Accounting & Finance Services) Compliance & Process Integration
Strengthens the global control environment by combining risk-based compliance assurance with process design, systems integration and continuous improvement. The role partners across HAFS, corporate finance and hotel operations to establish sustainable global standards, identify and resolve control gaps, and improve the accuracy, efficiency and consistency of financial processes.
Position Summary
Reporting to the Director, Global HAFS Compliance & Process Integration, this role leads compliance assurance and process integration activity across a globally dispersed finance environment, with a primary focus on hotel entities and shared-service operations. The Senior Manager uses financial and operational data to identify higher-risk areas, develops and executes testing approaches, and translates results into clear recommendations and executive-ready reporting.
The role works closely with business leaders, operational finance, accounting, audit, technology and regional teams to design and embed standardised processes, controls and standard operating procedures. The role also leads training and change activity, serves as an escalation point for control matters, and supports programmes and system initiatives to ensure that control requirements are considered from design through implementation.
RESPONSIBILITIES
Planning and Risk Assessment
- Develop a risk-based compliance plan aligned to business priorities, financial reporting risks and changes in systems or processes.
- Analyse data across financial systems to identify trends, exceptions and higher-risk activities requiring focused assurance work.
- Partner with stakeholders to define testing scope, expected outcomes, resource needs and delivery milestones.
- Assess proposed process, technology and organisational changes for implications to controls, governance and compliance.
Compliance Assurance and Control Improvement
- Design assurance testing of operational controls across global HAFS and shared-service activities.
- Evaluate control design and operating effectiveness, clearly document conclusions, and recommend practical remediation that mitigates risk and reduces the potential for fraud or financial reporting error.
- Monitor remediation actions, challenge overdue or insufficient responses, and escalate significant or recurring issues appropriately.
- Act as an escalation point for control issues and coordinate cross-functional resolution, including targeted training where required.
Process Integration and Transformation
- Lead the design, documentation and implementation of standardised global processes, control frameworks and standard operating procedures.
- Connect controls to end-to-end processes to identify gaps, duplication, manual effort and opportunities for automation or simplification.
- Support finance transformation, system implementation and transition initiatives to embed compliant and sustainable processes.
- Apply experience across record-to-report, balance sheet governance, capital and lease accounting, and related finance processes to strengthen integration and consistency.
Stakeholder Management, Reporting and Training
- Build effective partnerships with HAFS leadership, corporate finance, hotel operations, Operations Finance, and other key stakeholders.
- Prepare concise, executive-ready presentations and reports that communicate testing outcomes, root causes, key insights, remediation status and programme progress.
- Design and deliver training and change-management activity that builds capability and reinforces compliance expectations and process standards.
- Communicate effectively with internal and external auditors and support relevant audit activities and statutory requirements.
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People Leadership and Team Development
- Lead, coach and develop Compliance Team Members, setting clear priorities and quality expectations.
- Build team capability through mentoring, technical guidance, training and sharing of best practices across regions.
- Promote a culture of integrity, collaboration, accountability, continuous improvement and customer focus.
Direct Reports
Compliance Team Members as assigned.
QUALIFICATIONS
Essential Criteria
- Deep understanding of accounting, SOX, financial and operational controls, with the ability to connect controls to end-to-end business processes.
- Demonstrated ability to lead risk-based assurance, control testing, issue evaluation and remediation monitoring.
- Strong finance process knowledge and the ability to identify opportunities for standardisation, automation, efficiency and improved governance.
- Advanced analytical and problem-solving skills, including the ability to interpret large or complex data sets and focus work on higher-risk activity.
- Proven experience leading complex, cross-functional programmes in a matrix organisation with geographically dispersed stakeholders.
- Excellent written and verbal communication, including the ability to produce clear executive reporting and influence stakeholders at all levels.
- Strong project and change-management capability, with the ability to manage competing priorities and deliver through others.
- Demonstrated people leadership, coaching and capability-building skills.
- High standards of integrity, professional judgement, confidentiality, accuracy and accountability.
- Ability to work independently, remain adaptable under time constraints, and travel when business needs require.
Preferred Criteria
- Experience in a global hospitality, shared-service or multi-entity finance environment.
- Strong knowledge of hotel operations and shared service model
- Knowledge of record-to-report processes, balance sheet governance, and hotel operations
- Experience designing SOX-compliant operating models, process flows, governance frameworks and standard operating procedures.
- Experience with finance transformation, automation, artificial intelligence or digital process improvement.
- Working knowledge of IFRS, UK GAAP and US GAAP.
- Experience using Oracle, BlackLine or comparable enterprise finance and reconciliation systems.
Required Qualifications and Experience
- Minimum Education: Bachelor’s degree or equivalent relevant professional experience.
- Specific Experience: Ten years of accounting, audit, compliance, controls or business transformation experience, including experience in a global or matrix environment.
- Technical Experience: Strong understanding of SOX, SOC1, internal controls, financial processes and risk-based assurance.
- Additional Requirements: Role based in Watford or Glasgow under the applicable hybrid-working arrangements. International and UK travel may be required based on business needs.
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Preferred Qualifications and Experience
- Professional accounting or audit qualification such as ACCA, ACA, CIMA, CPA, CIA or equivalent.
- Internal or external audit experience, including risk assessment, audit scoping, fieldwork and executive reporting.
- Experience leading global finance transformation or compliance programmes across multiple jurisdictions.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands [https://www.hilton.com/en/brands/] and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog [https://jobs.hilton.com/blogs] to see why we’re more than a great place to stay—we’re a great place to work.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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