Chapter 2
Senior Manager - Implementation & Delivery
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The role
You'll lead a team of consultants and project managers who deliver implementations for new and existing customers. You own a portfolio of projects from kickoff to go-live, and you're accountable for getting customers live on time, on budget and using the product.
You'll be the escalation point for customers and the team. You'll work with sales on scoping new work, and you'll help shape the delivery methods the wider practice uses.
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You'll be measured on
- On-time, on-budget delivery
- Time to go-live
- Customer satisfaction
- Team utilisation and project margin
What you'll bring
- Experience leading implementation or delivery teams at an enterprise software vendor
- A track record running multiple customer implementations at once
- Direct line management of consultants or project managers
- A hands-on implementation background, so you can step in when a project needs it
- Comfort managing senior customer stakeholders and escalations
- Exposure to scoping, presales or statements of work
- Background in finance, ERP or accounting software is a plus, not a requirement
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Why this role
You'll join a market leader's services team at a point where it's growing, with a clear path to Director.
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