Fidelity International
Senior Manager - Implementation Project Management
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About the Opportunity
Job Type: Permanent
Application Deadline: 06 September 2026
Title: Team Leader - WI Client Project Management/Senior Manager - Implementation Project Management
Department: Workplace Investing Service Delivery
Location: Kingswood
Reports To: Associate Director, WI Client Project Management
Level: Senior Manager
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Workplace Investing Client Project Management team and feel like you’re part of something bigger.
About your team
The WI team as a whole are responsible for ensuring we provide exemplary client service, becoming a trusted partner for our clients during their periods of change.
The WI - Project Management Team look after projects for WI clients (Trustees and Scheme Sponsors). The team is split into three sub-teams with a Team Leader managing day-to-day operation and management of each team. These teams are then responsible for the end-to-end project management, including admin and governance tasks and the purpose of the team is to be the single point of contact for the client during a project and support any change management queries.
About your role
- Leading, mentoring, training and motivating PM team members
- In addition to managing a team who will be delivering client projects, this individual will be responsible for the project management of client and/or bulk projects
- Stakeholder management and engagement - working with clients, senior leadership and junior colleagues
- Auditing and ensuring the team members are on track with the workload and are following the agreed ways of working (regarding project artefacts and processes)
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The role is to lead a team of Project Managers within WI Project Management. We are looking for a senior candidate with strong experience in team leadership, as well as the capabilities and credibility to expertly manage escalations as/if they arise. Experience of Workplace Investing is highly desirable but not required.
Business engagement is a key part of this role and you will be required to work with multiple business stakeholders - both internal and external. Excellent communication, organization and stakeholder management skills are key to success and therefore are essential.
The right candidate will also be pro-active in determining any other needs or concerns of the client and any requirements necessary to improve the effectiveness of the WI Project Team, using their industry knowledge and experience to seek continuous improvement in client service.
Finally, the successful candidate will also be responsible for delivery of projects for clients, both in the capacity of Lead/sole Project Manager and as a supporting Project Manager for other team members.
About you
- A growth mindset - comfortable operating in uncertainty and open and willing to learn on the job
- Demonstrable project management experience and certification - PRINCE 2/equivalent
- Team leadership / management experience ideally in the Pensions / Investment Management industry
- Strong problem-solving and escalation / resolution management
- High attention to detail and understanding of the importance of project governance
- Ability to work at pace and manage multiple priorities
- Knowledge of investment and retirement market - Experience in Defined Contributions/Final Salary operations administration & implementation is highly desirable
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Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.
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