Nationwide
Senior Manager IT Service Management
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Customer Technology & Payments is establishing a dedicated Service Optimisation
capability to strengthen service resilience, stability and performance across an increasingly complex technology landscape.
In this leadership role, you will work across CIO teams, service management, engineering, service reliability, infrastructure, strategic partners and senior stakeholders to turn operational insight into measurable improvements. This means identifying the right areas of focus, shaping the improvement portfolio, driving governance, tracking progress and making sure benefits are visible.
This role provides the senior orchestration, challenge, structure and service performance insight needed to make improvement activity joined up, prioritised and sustained - CIO and application teams will continue to own delivery outcomes.
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This is an opportunity to build a new and enduring capability for Customer Technology & Payments, helping Nationwide move towards a more proactive, preventative and insight-led service management model.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://eur03.safelinks.protection.outlook.com/?url=https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you&data=05|02|Samantha.Graham@nationwide-jobs.co.uk|c3d3225d77e54ab5a92008dedc2cceff|18ed93f5e4704996b0ef9554af985d50|0|0|639190282163461695|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=PC5Y9xpYWimDrh3FYkvbMMF87I34nF17ytwWljcifjI=&reserved=0].
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Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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