Robert Walters
Senior Manager/ Lead - Trading Application Support OMS/EMS
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A strong opportunity for experienced Trading Application Support experts to join a fast-paced, globally connected FO technology environment.
These roles sit within a global OMS/EMS support team, providing critical L1/L2 support across international trading markets. You'll work closely with front-office trading desks, brokers, exchanges and infrastructure teams, supporting High/Low Touch Cash Equities, Swaps and F&O.
What you'll do:
- Provide L1/L2 support for OMS/EMS and electronic trading applications.
- Support daily trading activity across Cash Equities, Swaps and F&O.
- Monitor application health, connectivity and trading/order flow.
- Troubleshoot production issues affecting traders, clients, brokers and exchanges.
- Work with infrastructure and network teams to establish and troubleshoot exchange and broker connectivity.
- Coordinate with global Application Support teams across Pune, the US and Australia.
- Manage incidents, perform root cause analysis and contribute to post-incident reviews.
- Maintain operational procedures, support documentation and knowledge repositories.
- Identify opportunities for automation and continuous service improvement.
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What you'll bring:
- Strong experience supporting OMS/EMS or Electronic Trading applications.
- Previous experience within an Investment Banking, Brokerage or Capital Markets environment.
- Good understanding of electronic order flow and trading workflows.
- Experience with FIX connectivity, broker connectivity and/or exchange connectivity.
- Knowledge of Cash Equities and ideally exposure to Swaps and/or Futures & Options.
- Strong production troubleshooting and incident management experience.
- Comfortable interacting directly with traders and other front-office stakeholders.
- Able to work effectively within a global, follow-the-sun support environment.
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