Senior Manager, Learning & Development – EMEA

EMEA Regional Responsibilities

• Ensure consistent and high-quality deployment of the firm’s globally designed projects and programs into the region.
• Develop and maintain a regional curriculum that meets the needs of local practice groups and business services functions.
• Formulate integrated delivery strategies that include all learning modalities, including coaching and mentoring, utilizing a full range of offerings from physical and virtual classroom to social and collaborative learning.
• Innovate how White & Case provides learning, drawing on best practice and previous experience.
• Track learning activity, participation, and compliance against agreed needs and success measures.
• Evaluate program effectiveness through business impact, behavior change, and return on investment, then adjust solutions where needed.
• Serve as a trusted business partner to senior stakeholders, including the Human Resources Director - EMEA, Office Executive Partners, Regional COO, Regional Section Heads, and Business Services Chiefs on organizational change and development initiatives.
• Ensure a smooth running and efficient regional program of events.
• Support the regional integration of Workday Learning in collaboration with global colleagues.
• Manage the procurement and performance of external learning vendors across EMEA.
• Lead the EMEA Learning & Development budget, ensuring sound financial management and effective investment.
• Oversee regional reporting and analytics, providing clear updates on learning activity, outcomes, and impact to key stakeholders.
• Ensure Learning & Development activity meets relevant regulatory, professional, and Firm requirements.

Individual Responsibilities

• Lead the EMEA L&D team based in three locations, developing their talent in a high stretch, high support environment.
• Liaise closely with the Engagement team colleagues to ensure that business partnering activities are aligned, and Engagement and L&D activities are complementary.
• Business partner on one-off bespoke projects where necessary.
• Lead individual learning programs from a design and delivery perspective, ensuring effective evaluation.
• Design learning programs incorporating the latest thought leadership, psychology, and learning theories and practices.
• Facilitate learning programs in workshops and in “on stage” scenarios.
• Act as the escalation point for complex L&D queries for the region.
• Coach and build team capability in consulting, learning design, facilitation, stakeholder management, and communication.
• Role model effective stakeholder management, influencing, and communication skills in a partnership environment.
• Actively pursue own continuous professional development, staying current with developments in L&D, legal sector trends, and technology-enabled learning.
• Opportunity to be part of the global Coaching Office, if desired.

Qualifications

• 10+ years’ experience in developing and delivering training, instructional design, and developing learning solutions.
• Masters degree preferred. Advanced degree in Human Resources, Psychology, Organizational Behaviour, Organizational Development, or related field, useful.
• Professional services experience, especially in a law firm, preferred.
• Coaching qualification desirable.
• A range of Psychometric qualifications (Hogan, DiSC, Lumina, preferred).
• Demonstrated exceptional quality of writing, with the ability to skillfully craft influential messages to gain buy-in across audiences.
• Significant experience of leading complex L&D departments in a global setting, in a matrixed environment.
• Excellent instructional design skills as well as facilitation and presentations skills in-person, hybrid, and virtual, especially for a senior audience.
• Significant experience in organizational change programs.
• Able to prioritize and meet deadlines with strong attention to detail and follow-through on assignments. Strong organization skills.
• Able to work independently and take ownership of tasks.
• Ability to question constructively existing procedures and consider alternatives.
• Strong program management skills working with other teams and external experts across regions and the globe.
• Able to liaise seamlessly between cultures and teams to produce a quality output.
• Able to travel within the EMEA region for large programs and visit local EMEA offices occasionally.
• Accomplished stakeholder management, communication, and interpersonal skills, working with stakeholders across all levels.
• Knowledge of MS Office products for analysis and presentation of data, specifically MS Excel, MS PowerPoint. Expert with meeting technology such as Zoom, Teams, etc.
• AI deployment and experience of the human skills required in AI environments are useful.
• Good working knowledge of sourcing, implementing, and running new learning technologies.

Location and Reporting

• This role is based in London.
• Our standard office hours are 09:30-18:00, with a requirement for 4 days (Monday – Thursday) in the office per week.

This role reports to:

Chief Engagement & Development Officer

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.