CSC
Senior Manager of Product Development, AI Development
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Senior Manager of Product – Emerging AI Development
Location: Ireland (Dublin), United Kingdom (London), or Netherlands (Amsterdam)
Job Type: Permanent, Hybrid (3 days per week onsite)
Hours: Full time
About the Role
The Senior Manager of Product drives the successful delivery of both third-party and proprietary, AI-powered digital solutions by owning product vision, managing the product backlog, and maximizing value delivered in each iteration. Serving as the voice of the customer, this role partners closely with business stakeholders, end users, data scientists, and product development teams to translate complex needs into clear features, model-driven capabilities, and user stories. This position operates in an outcome-driven environment and balances business value, customer impact, technical feasibility, and model performance. The role also helps teams navigate the unique evaluation cycles and responsible AI considerations associated with agentic AI solutions across a global landscape. Occasional travel may be required based on business needs.
Key Responsibilities
- Define, refine, and communicate the product vision and roadmap, including agentic AI capabilities, aligning outcomes to business strategy and customer needs
- Own and continuously groom a prioritized product backlog across development, data, and evaluation workstreams to ensure clarity, feasibility, and value delivery
- Translate business needs into actionable user stories with clear acceptance criteria, including AI quality measures (e.g., accuracy, latency, robustness, error/hallucination thresholds where applicable)
- Lead stakeholder engagement and expectation management across business leaders, customers, and cross-functional delivery teams, including transparent communication of model capabilities, limitations, and trade-offs
- Partner with Scrum teams throughout sprint planning, reviews, and retrospectives, adapting Agile delivery to accommodate research spikes, model training/fine-tuning cycles, and evaluation-driven workflows
- Drive incremental value delivery through experimentation, prototyping, and feedback loops; use data-informed decision-making to guide prioritization and roadmap adjustments
- Make timely decisions under uncertainty, balancing scope, schedule, resources, model performance, speed, and cost while removing blockers and resolving ambiguity
- Conduct or leverage market research, competitive benchmarking, and user feedback to inform product direction, including AI/ML and LLM capability trends
- Support internal communication and enablement through documentation, updates, and education that help teams and stakeholders understand AI functionality and responsible use
- Monitor product and model performance post-release (including drift and degradation) and lead continuous improvement using emerging AI and responsible AI best practices
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Required Experience
- Bachelor’s degree in Business, Computer Science, Information Systems, Liberal Arts, or a related field (or equivalent practical experience)
- Typically 5+ years (minimum 3–5+ years) of experience as a Product Owner or similar role delivering products in Agile environments (Scrum/Kanban)
- 2+ years of experience in financial regulatory and/or compliance domains
- Experience delivering AI, machine learning, or data-driven products, including exposure to agentic AI development
- Working knowledge of the AI/ML product development lifecycle (data collection/labeling, training/fine-tuning, evaluation, deployment, monitoring)
- Solid technical literacy across APIs, cloud services, SDLC, and modern software architecture; proficiency with Agile tools such as Jira, Version One, Confluence
- Strong communication, collaboration, and negotiation skills, with demonstrated ability to align diverse stakeholders and global teams
- Understanding of responsible AI concepts (safety, fairness, bias mitigation, explainability, data privacy, and relevant regulatory considerations)
Preferred Experience
- Agile certification such as CSPO, SAFe PO/PM, or equivalent
- Knowledge of integration and enterprise architecture concepts (e.g., REST, SOAP, microservices)
- Experience with data-informed product management and basic familiarity with analytics tools and KPI definition
- Exposure to enterprise infrastructure environments and/or AI governance, model risk management, or responsible AI frameworks
#LI-EO1 #hybrid
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
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We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
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