Senior Manager, Performance and Delivery 12-month Fixed Term Contract

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Support the ERM and GRR Performance & Delivery team to deliver initiatives on time and to agreed quality standards, enabling effective day-to-day operations and a smooth, well-controlled BAU environment.
• Strengthen ERM and GRR infrastructure and processes to improve effectiveness and efficiency, maintaining consistent, high-quality service delivery and BAU support.
• Support delivery of enhancements to the ERM & GRR Service Catalogue, including ongoing refinement of minimum standards in line with evolving Technical User Guides (TUGs).
• Maintain, monitor and support delivery of ERM and GRR annual planning activity, including producing an executive summary that clearly articulates key priorities and delivery focus.
• Provide ERM and GRR governance support, including paper collation and distribution, minute taking, action tracking through to completion, and supporting the embedding of How We Lead as a consistent way of working.
• Support key communications, training and stakeholder deliverables to ensure they are timely, consistent and audience-appropriate, and provide oversight and delivery support for ERM/GRR audit actions, MSIIs and regulatory findings globally through to country level—ensuring central capture and appropriate resourcing to deliver priority outcomes.

To be successful in this role you should meet the following requirements:

• Proven knowledge of governance and business management frameworks, with experience in both design and practical implementation.
• Working knowledge of workforce planning and resourcing disciplines, with the ability to support delivery against agreed plans.
• Advanced, fluent written and spoken English, with strong capability in governance and executive-level report writing.
• Ability to communicate clearly and credibly to build relationships and influence senior internal and external stakeholders, including articulating a compelling strategy and vision.
• Strong relationship management and collaboration skills, with experience navigating constructive challenge and managing competing stakeholder priorities.
• Excellent written and verbal communication skills, with strong attention to detail and a focus on producing accurate, high-quality outputs.
• Team-oriented mindset, combined with the ability to work independently, manage multiple tasks, and deliver to a high standard at pace.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

• Email: hsbc.recruitment@hsbc.com
• Telephone: +44 207 832 8500

London office relocation: Between January and April 2027, many office-based HSBC employees in London will move from either 8 Canada Square or Queen Victoria Street to one of our new sites at St. Paul’s or Canary Wharf. Depending on when they join, successful candidates may start at an existing office before moving or join directly at a new location. The specific location cannot be confirmed at advert stage and will be discussed during the recruitment process. This does not apply to branch-based or HSBC Innovation Bank roles.