McCain Foods
Senior Manager Regional Service Delivery GB & EMENA
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Position Title: Senior Manager Regional Service Delivery GB & EMENA
Position Type: Regular - Full-Time
Requisition ID: 44898
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences — together. With a customer-first mindset, we make doing business with McCain easy.
About The Role
This is a career-defining opportunity for a seasoned technology leader who wants to operate at the intersection of digital transformation, operational excellence, and global scale. As Sr Manager, Regional Service Delivery EMENA/GBI, you'll be the critical link between our global Digital Technology organisation and our business teams across Europe, the Middle East, North Africa, Great Britain, and Ireland.
Reporting to the VP, IE&O (with a dotted line to the VP Digital Technology EMENA/GBI), you'll lead a geographically diverse function spanning the UK, France, and the Netherlands — while influencing outcomes across the entire EMENA/GBI footprint. This role is not just about keeping the lights on. It's about shaping how a global food company transforms through technology.
Location: Scarborough, GB or Amsterdam, NL
What You'll Be Doing
- Providing strategic leadership and operational oversight for Service Delivery across EMENA and GBI, with direct managerial accountability for operations in the UK, France, and the Netherlands
- Owning the Regional Digital Technology budget (OPEX and CAPEX), identifying cost-saving opportunities through vendor consolidation and process automation
- Leading high-stakes negotiations with global technology vendors to secure favourable SLAs and pricing
- Driving large-scale organisational change management to embed a data-driven culture across EMENA/GBI
- Overseeing cutting-edge technology domains including AIOps, Cloud Modernisation, and Cybersecurity within manufacturing environments
- Monitoring service performance metrics and using data-driven insights to continuously improve quality, speed, and customer satisfaction
- Ensuring compliance with relevant regulatory requirements and company policies across all regions
- Acting as a trusted liaison to senior stakeholders, reporting clearly on progress, risk, and results
- Building, coaching, and retaining high-performing, diverse teams — and fostering a culture where innovation and continuous improvement genuinely thrive
What You'll Need to Be Successful
- A Master's degree in a technical field
- 10+ years of experience leading technology teams, including at least 5 years in a global or matrixed manufacturing environment
- Certifications in ITIL 4 Master, PMP, or COBIT
- Proven track record of delivering IT services in a production or manufacturing environment
- Direct experience overseeing regional service delivery across multiple countries — ideally including the UK, France, and the Netherlands
- Demonstrable involvement in setting up or ramping up a new manufacturing plant or similar large-scale operational project
- A history of hitting operational targets across customer satisfaction, cost efficiency, and compliance
- The ability to lead diverse teams through complexity, change, and ambiguity — with clarity and calm
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Benefits
Although we do encourage you to taste the goods, you'll be pleased to know we don't pay you in chips. Alongside a competitive salary, you'll enjoy:
- Private healthcare cover
- Annual bonus scheme based on both company and individual performance, with the ability to salary sacrifice into your pension
- Excellent salary sacrifice pension scheme - we'll contribute double what you do, up to a maximum of 12% of your salary
- 25 days' annual leave from day one, plus bank holidays (increasing with service), with the option to buy or sell up to 5 days per year
- Life insurance cover for peace of mind
- Enhanced maternity and paternity pay — because the moments that matter outside of work matter to us too
- Medicash health cash plan — claim back on everyday healthcare costs, with access to a virtual GP and wellbeing support
- TELUS Health employee and family assistance programme — 24/7 confidential counselling, legal and financial guidance, and a range of employee discounts
- Salary sacrifice cycle to work scheme
- A paid 'Chips In' Volunteering Day to support causes that matter in your community
- Flexible/hybrid working — most office-based roles offer the option to split your time between working from home and our head offices.
About The Team
You'll be joining the IE&O (Infrastructure, Engineering & Operations) function within McCain's broader Digital Technology organisation — a team that is right at the heart of our most ambitious transformation programme to date. McCain has made significant investments in digital platforms, data culture, and technology transformation across the entire business, from Agriculture to Manufacturing and beyond.
About McCain
Click here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership Principles
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
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AI & Digital Capabilities
At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.
The McCain Experience
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
And because you're joining a global business, your career opportunities don't stop at the factory gate. Whether you're looking to deepen your expertise, step into leadership, or explore opportunities internationally, we'll support your growth. With ambitious plans for the future, there's plenty of scope to develop your career with us.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.
Job Family: Information Technology
Location(s): GB - United Kingdom : England : Scarborough || NL - Netherlands : North Holland : Amsterdam
Company: McCain Foods (G.B.) Ltd
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