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Senior Manager Regional Service Delivery GB & EMENA (GB)
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Senior Manager Regional Service Delivery GB & EMENA (GB)
Position Type: Regular - Full-Time
Requisition ID: 44898
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the Role
McCain has embarked on an ambitious digital transformation spanning Agriculture, Manufacturing, and Commercial capabilities - all in service of our purpose: Celebrating real connections through delicious, planet-friendly food.
As Sr Manager, Regional Service Delivery for EMENA/GBI, you will be the primary liaison between our Digital Technology organisation and the management teams across your designated regions. Reporting to the VP, IE&O (with a dotted line to the VP Digital Technology EMENA/GBI), you'll navigate the complexity of managing infrastructure operations across diverse legal jurisdictions, championing an AI-first, cloud-first strategy and enabling the teams around you to work smarter and more effectively.
Location: Scarborough, GB or Amsterdam, NL
What You'll Be Doing
- Providing strategic leadership and operational oversight for Service Delivery across EMENA and GBI, with direct managerial responsibility for the UK, France, and the Netherlands
- Managing and maintaining accountability for the Regional Digital Technology budget (OPEX and CAPEX), identifying cost-saving opportunities through vendor consolidation and process automation.
- Leading and supporting the establishment of new manufacturing facilities across the region, ensuring seamless integration of service delivery, OT, automation, and physical security capabilities.
- Ensuring adherence to Industry 4.0 and Automation strategies across all manufacturing facilities.
- Leading high-stakes negotiations with global technology vendors to secure favourable SLAs and pricing structures.
- Championing an AI-first and cloud-first strategy, leveraging Generative AI, Microsoft Copilot, intelligent automation, machine learning, AIOps, and cloud-native platforms to improve service delivery and operational outcomes.
- Driving large-scale organisational change across the region, building a data-driven culture and embedding responsible AI practices.
- Monitoring performance metrics and using data-driven insights to continuously optimise service quality and customer satisfaction.
- Acting as a key liaison to senior management and stakeholders, reporting on progress, risks, and achievements across regional operations.
- Fostering a culture of continuous improvement, innovation, and team development
What You'll Need to Be Successful
- A Master's degree in a technical field.
- At least 10 years' experience leading a technology team, with 5+ years in a global or matrixed manufacturing environment.
- Certifications in ITIL 4 Master, PMP, COBIT, Cloud and/or AI.
- Experience with Microsoft Azure and AI tools such as Copilot and Claude is a plus.
- Proven experience delivering IT services (Server, Network, Compute) in a production environment, including incident, problem, and change management in plant settings.
- A track record of overseeing regional service delivery across multiple countries — ideally including UK, France, and the Netherlands.
- Experience setting up or ramping up new manufacturing plants or similar large-scale operational projects.
- A history of achieving operational targets across customer satisfaction, cost efficiency, and compliance.
- Strong leadership of diverse teams, with a commitment to development, continuous improvement, and stakeholder management.
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Benefits
- Competitive salary
- Private healthcare cover
- Annual bonus scheme based on both company and individual performance, with the ability to salary sacrifice into your pension
- Excellent salary sacrifice pension scheme - we'll contribute double what you do, up to a maximum of 12% of your salary
- 25 days' annual leave from day one, plus bank holidays (increasing with service), with the option to buy or sell up to 5 days per year
- Life insurance cover for peace of mind
- Enhanced maternity and paternity pay — because the moments that matter outside of work matter to us too
- Medicash health cash plan — claim back on everyday healthcare costs, with access to a virtual GP and wellbeing support
- TELUS Health employee and family assistance programme — 24/7 confidential counselling, legal and financial guidance, and a range of employee discounts
- Salary sacrifice cycle to work scheme
- A paid 'Chips In' Volunteering Day to support causes that matter in your community
- Flexible/hybrid working — most office-based roles offer the option to split your time between working from home and our head offices.
About the Team
This role sits within the IE&O (Infrastructure, Engineering & Operations) function, reporting directly to the VP, IE&O. You'll lead multiple direct reports across EMENA and GBI, working within a matrix model alongside local Digital Technology teams and Business Units. You'll collaborate closely with regional technology, global architecture, engineering, data, digital workplace, and operational leaders — playing a pivotal role in shaping how digital and technology investment delivers real business value across the region.
About McCain
Click here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
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Leadership Principles
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
AI & Digital Capabilities
At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture.
The McCain Experience
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
And because you're joining a global business, your career opportunities don't stop at the factory gate. Whether you're looking to deepen your expertise, step into leadership, or explore opportunities internationally, we'll support your growth. With ambitious plans for the future, there's plenty of scope to develop your career with us.
#LI-CB1
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.
Job Family: Information Technology
Location(s): GB - United Kingdom : England : Scarborough || NL - Netherlands : North Holland : Amsterdam
Company: McCain Foods (G.B.) Ltd
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