The Orchard
Senior Manager, Relationship Management - Black Music Genres
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Senior Relationship Manager
We are looking for a Senior Relationship Manager who will serve as a key liaison between our artists & labels and internal teams. You will be responsible for maintaining strong, productive relationships, ensuring the successful execution of campaigns, and providing support for real-time updates and deliverables. The ideal candidate has a proactive approach to product management with deep expertise in Black Music Space (Hip-Hop, R&B, Soul, UK Rap, Jazz, Afrobeats, Reggae, Dancehall etc).
What you'll do:
- Relationship Management: Maintain close relationships with Artist, label day-to-day teams ensuring clear communication and honest feedback to help achieve agreed shared goals. Host meetings with key clients and attend concerts, events, label meetings to build strong partnerships.
- Campaign Coordination: Ensure all internal departments and any external third-party partners are equipped with the tools and support needed to execute campaign plans effectively.
- Communication: Share regular updates with internal and external parties on campaign progress, physical/digital retail plans, and priority release schedules.
- Project Management: Ensure plans and campaigns stay on track, set project timelines, manage campaign budgets for artists, and maintain momentum by solving day-to-day challenges.
- Campaign Execution: Plan, execute, and communicate release strategies to the highest standard, exploring new opportunities, managing third parties, and holding third party teams accountable.
- Data-Driven Decision Making: Utilise reports and data to adapt quickly to emerging trends, shifts in fan activity, and market trends, adjusting strategy accordingly.
- Goal Setting & Benchmarking: Work alongside the Relationship Lead to establish clear goals, key benchmarks, and performance targets at the start of each project.
- Artist & Campaign Insights: Stay informed on high-performing and developing artists, deeply understanding their business models to maximize performance and visibility.
- Company Knowledge: Serve as a reliable source on company systems, tools, and processes, ensuring seamless operational execution for clients.
- Service integration: Proactively seek opportunities to add relevant specialised services (D2C, marketing, audience development, ad sales, sync etc.) to elevate campaign reach where appropriate.
- Catalogue Optimization: Help optimize label’s catalogue and maximize repertoire value, particularly around key tentpole moments.
- Problem-Solving & Issue Mitigation: Proactively identify, manage, and solve day-to-day challenges as they arise, staying flexible to support label needs.
- Performance Reporting: Regularly prepare and deliver high-level label, artist, and campaign reports for clients and the team.
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Who you are:
- Experience: Significant project management experience or campaign coordination. Previous experience product managing directly with labels, third-party agencies, or artist management teams is preferred.
- Analytical Skills: Proficiency in utilizing analytics tools to track and interpret release performance, trends, and metrics.
- Communication: Excellent verbal and written communication skills, with the ability to serve as a key liaison between artists, labels, internal teams, and external partners.
- Organization: Ability to stay organized in a fast-paced environment, meeting deadlines and resolving challenges quickly.
- Project Management: Exceptional organizational skills, with the ability to manage multiple complex projects and priorities simultaneously. A highly organized professional that pays close attention to the details with the ability to multitask and prioritize to tight deadlines.
- Proactivity: Ability to be proactive, with a problem-solving mindset and a willingness to take initiative.
- Software Proficiency: Familiarity with digital tools, release management software, and project management platforms is highly desirable. You are also experienced in Microsoft Office Suite & Google Workspace Applications and are adaptable to new programs.
- Motivation: You are passionate about the music business and have a desire to build a career in the industry.
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What we give you:
- You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day.
- A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best.
- We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break.
- Investment in your professional growth and development enabling you to thrive in our vibrant community.
- Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all.
- The space to fuel innovation, challenge industry standards, and pioneer what comes next.
Equal Opportunities
As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.
Privacy Policy
Please click here to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information.
Please note that applicants must be at least 18 years of age.
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