BMC Helix
Senior Manager - SaaSOPS PMO Lead
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Sr Mgr - R&D Program Management - United Kingdom
Location: United Kingdom
Travel: You may occasionally be required to travel for business. This role can be based remotely in the United Kingdom.
Description and Requirements
About Helix
At BMC Helix, we’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. We're passionate about resetting the economics of enterprise IT and helping others realize the ROI of AI. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of agentic AI in digital service and operations management for IT organizations around the world.
Role Overview
The Senior Manager, R&D Project Management, leads multiple teams and strategic initiatives focused on enhancing IT operations and advancing R&D project management practices. This role plays a critical part in shaping the company’s innovation pipeline and aligning SaaSOPS efforts with long-term business strategy. The position requires strong cross-functional collaboration, global team leadership, and the ability to drive transformation across complex environments.
Key Responsibilities:
- Lead strategic planning and execution across multiple teams and projects
- Translate corporate strategy into actionable team goals and measurable outcomes
- Define and orchestrate strategic objectives to meet departmental priorities
- Delegate oversight of SaaSOPS projects, empowering team leads to manage operations
- Standardise procedures and enforce best practices to improve productivity and quality
- Oversee documentation and knowledge management practices for the PMO
- Define and maintain governance structures for project approval, escalation, and reporting
- Establish, maintain, & enforce project management standards, methodologies & best practices
- Oversee the project portfolio, ensuring resource allocation aligns with strategic priorities
- Produce regular consolidated updates to stakeholders on status, challenges & achievements
- Integrate advanced technical practices while maintaining strategic oversight
- Resolve escalations and manage cross-team dependencies and conflicts
- Develop & manage budgets aligned with strategic initiatives, establish financial controls and optimize expenditures
- Collaborate with HR to recruit and retain high-potential talent
- Foster a culture of continuous learning and career development
- Cultivate leadership capabilities among mid-level managers
- Coordinate efforts across departments to minimize disruption and maintain productivity
- Strategically engage stakeholders to align team efforts with broader organizational objectives
- Ensure all PMO practices adhere to regulatory and compliance frameworks
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Qualifications
- Bachelor’s degree or equivalent experience required
- 15+ years of professional experience with at least 5 years of managing and leading a team of project managers
- Proven experience managing distributed and international teams
- Strong leadership in project management methodologies adoption, digital transformation, and process reengineering
- Skilled in handling tough conversations and leading through change
- Demonstrated resilience and ability to foster team flexibility
- Proficiency in MS Project with experience of Jira, Wirke, Aha! or other cloud-based project and work management tools, would be advantageous
- Strong data synthesis and decision-making skills
- Effective coaching and mentoring abilities
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Why Work Here?
We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves—and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.
EEO Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
Salary Information
The annual base salary range represents the low and high end of the HELIX salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country-specific benefits.
At HELIX, it is not typical for an individual to be hired at/near the top of the range. A reasonable estimate of the current range is £84,825 - £141,375.
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