Sharp Clinical Services
Senior Manager, Sales Operations – Clinical Packaging
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Senior Manager, Sales Operations – Clinical Packaging
Department:
Commercial Finance / Sales Operations
Location:
UK – Does not have to be site based, but it would be a preference to have easy access to EU/UK sites; ability to also travel to the US as and when required.
Reporting To:
Senior Director, Commercial Finance
Summary
The Senior Manager, Sales Operations – Clinical Packaging is responsible for enabling data-driven commercial execution across the Clinical Packaging business. This role leads Salesforce administration and evolution, delivers executive-level reporting and analytics, and serves as a strategic partner to Sales and business leadership. Operating within a centralized Sales Operations model, this position will drive standardization, improve data integrity, and support scalable growth across global teams while helping develop internal capability.
Essential Duties and Responsibilities
- Lead Salesforce administration including fields, workflows, validation rules, Lightning pages, and governance
- Align CRM structure to support business P&L, pipeline visibility, and KPI reporting needs
- Support future Salesforce to ERP integration and data architecture initiatives
- Develop and own monthly KPI reporting and quarterly Board-level materials
- Build and maintain dashboards for performance tracking
- Deliver insight-driven analysis to support decision-making and commercial strategy
- Ensure pipeline integrity, forecasting support, and CRM data quality
- Identify and implement process improvements and standardized ways of working
- Partner with Clinical Sales leadership and regional business leaders as a trusted advisor
- Facilitate BD management meetings and performance review cadence
- Mentor and develop Sales Operations team members and support training initiatives
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Qualifications
- Bachelor’s degree in Business, Finance, Analytics, or related field
- 7–10+ years of relevant experience in Sales Operations, Commercial Finance, or Analytics
- Advanced Salesforce experience required
- Strong experience in reporting, dashboards, and analytics
- Experience supporting executive-level reporting and performance reviews
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Preferences
- Strong preference for candidates with Clinical Trials or Clinical Packaging experience; however, candidates with transferable experience in complex commercial or operational environments will also be considered
- Familiarity with clinical development lifecycle and associated commercial processes
- Experience working in a global organization (US + EU) preferred
- Experience with Power BI or advanced data visualization tools preferred
Key Competencies
- Strong business acumen and understanding of commercial drivers
- Highly self-driven with ability to work independently
- Excellent analytical and problem-solving capability
- Strong communication and stakeholder management
- High attention to detail and focus on data integrity
Sharp is committed to being an equal opportunities employer and to building a diverse and inclusive workforce. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
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